Exely - Direct Drive for Your Hotel Sales

Customer Support Specialist

Exely - Direct Drive for Your Hotel Sales

full-time

Posted on:

Location Type: Remote

Location: Thailand

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Job Level

Junior

About the role

  • Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)
  • Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)
  • Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes
  • Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

Requirements

  • Based in **Thailand**;
  • Minimum of one year in customer service, preferably within an IT company or call center
  • Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous
  • Excellent communication skills and willingness to work in a team
  • Analytical mindset with the ability to make data-driven decisions
  • Skills for solving work tasks and optimizing processes
  • Results-oriented approach and ability to work in a dynamic environment
  • Proficient in **Thai as a native language**, and **advanced level of English**
  • Proficient in using CRM and computer software (JIRA)
  • Knowledge of ticket and helpdesk systems would be advantageous.
Benefits
  • Competitive salary based on experience;
  • Fully remote work with possibility to go on business trips;
  • Bonuses based on your KPI after 03 months of probation;
  • Laptop and headset for work after 03 months of probation;
  • Health insurance after 03 months of probation;
  • Start-up environment fast-paced and constantly growing, with full support from our established international team;
  • You will have a dedicated manager, with onboarding and constant support;
  • English Speaking Club with native teachers and colleagues from all over the world;
  • Online & Offline camps, workshops and gatherings;
  • Network with international colleagues through Random Coffee Program.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicedata-driven decision makingprocess optimizationticket systemshelpdesk systems
Soft Skills
communication skillsteamworkanalytical mindsetresults-orientedproblem-solving