Product Support Engineer
Exegy
full-time
Posted on:
Location Type: Hybrid
Location: Manila • Philippines
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About the role
- Ownership of technical inquiries and issues end to end; identify, diagnose and resolve incidents raised by Exegy clients
- Work closely with our Product and Engineering teams on software and process enhancements
- Incident resolution and outage call handling; notify internal and external stakeholders and be responsible for resolution, communication, and follow-up
- Monitor production environments; identify and implement improvements
- Be a point of contact with other teams to ensure a tight implementation and delivery of a software solution into production
- Run reports to analyze common complaints and problems and put processes in place to reduce common errors and faults
- Be a knowledge share champion to our internal knowledge base on common issues and practices and help cross-train on our suite of products
- Roll out software and configuration changes / change request management
Requirements
- Degree in Computer Science, Engineering, or related discipline
- Effective project management and written and verbal communication skills
- Direct customer-facing experience
- Excellent problem-solving and analytical skills
- Ability to multitask and prioritize responsibilities
- Proven ability to thrive in fast-paced day-to-day activity
- Proven track record of exceptional performance, high productivity, and meeting deadlines
- Working knowledge of various operating systems: Unix, Linux, Win Systems, etc.
- Track record of working within a highly effective team
- Preferred: knowledge of monitoring software, Systems Administration experience, and Financial Markets domain knowledge or financial protocols expertise
Benefits
- U.S. hours 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident resolutionsoftware enhancementschange request managementmonitoring softwareSystems AdministrationUnixLinuxWindows Systemsanalytical skillsproblem-solving
Soft Skills
project managementwritten communicationverbal communicationcustomer-facing experiencemultitaskingprioritizationteam collaborationperformanceproductivitydeadline management
Certifications
degree in Computer Sciencedegree in Engineering