Exegy

DevOps Engineer

• Support uptime across compute, storage, virtualization, and network infrastructure
• Assist in managing production systems across data centers, colocation, and cloud environments
• Participate in a 24x7 on-call rotation with escalation support
• Assist in incident response, root cause analysis, and post-mortem documentation
• Provision and deprovision users across Active Directory, Okta, and Exchange
• Manage access requests and permissions across on-prem and cloud systems
• Troubleshoot Tier 1/2 support issues across hardware, software, connectivity, and accounts
• Maintain email distribution lists and shared mailboxes
• Provide general office and A/V technology support
• Execute and maintain scripts (PowerShell, Bash, Python)
• Assist in automating operational tasks and workflows
• Support Infrastructure-as-Code (IaC) efforts under guidance of senior engineers
• Use AI tools to support troubleshooting, documentation, and operational efficiency
• Monitor systems and respond to alerts using observability tools
• Perform log analysis and update system health dashboards
• Assist in proactive performance checks across hardware and OS layers
• Support physical and virtual infrastructure, including hardware lifecycle tasks
• Perform patching, upgrades, and routine maintenance
• Assist with backup operations and validation
• Participate in disaster recovery and business continuity testing
• Maintain secure system configurations aligned with standards
• Partner with Infrastructure, Network, Security, and DevOps teams
• Create and maintain runbooks, SOPs, and documentation
• Support security controls, access management, and compliance activities

Associate Site Reliability Engineer, SRE

Vice President

• Lead (Bi) Annual Business Reviews: Act as the primary lead for high-impact business reviews with Premier account executives, focusing on client priorities for the next year, trading infrastructure investment, and critical business milestones.
• Manage the Exegy Narrative: Establish and reinforce Exegy’s value proposition with business and technical executives, "managing the narrative up the chain" to ensure alignment with client corporate development. Drive continuous expansion and refinement of the KPIs that quantify the value Exegy delivers and the exceptional quality and performance of our products and services.
• Strategic Pipeline Creation: Choreograph business reviews to translate client priorities and investment plans into expansion sales opportunities.
• End-to-End Ownership: Direct oversight of the post-sale to production launch process, including staff responsible for solution delivery and installation, client onboarding, and the transition to the Client Success and Product Operations models.
• Process Overhaul: Evaluate and redesign the onboarding experience from the client's perspective to ensure it is clear, efficient, effective, and consistent.
• Management by Influence: Partner with Account Management, Client Success, and Product Operations to ensure all touchpoints deliver a unified and trusted client experience.
• Metrics & KPIs: Drive the collection and normalized reporting of metrics that quantify the value delivered (e.g., build/maintenance costs, time-to-market, and service quality).
• Client Portal & QBRs: Oversee the delivery of value-based reporting via the Client Portal and ensure Quarterly Service Reviews (QSRs) effectively use metrics and KPIs to highlight service quality and defuse service negativity.

SVP, Client Experience

Billing Specialist

• Complete billing process and meet billing due dates
• Prepare and distribute invoices
• Implement pricing tiers
• Maintain timely billing follow up with all parties involved
• Research and resolve client inquiries and issues
• Responsible for ensuring invoices get added to various client e-billing websites
• Communicates with clients regarding issues on past due accounts, including collections calls
• Process Credit Card transactions
• Resolve revenue related issues and follow-up on outstanding items
• Process write-offs following the Company’s policy
• Assist with special billing projects as needed

Billing & Collections Specialist

Support Engineer

• Ownership of technical inquiries and issues end to end; identify, diagnose and resolve incidents raised by Exegy clients
• Work closely with our Product and Engineering teams on software and process enhancements
• Incident resolution and outage call handling; notify internal and external stakeholders and be responsible for resolution, communication, and follow-up
• Monitor production environments; identify and implement improvements
• Be a point of contact with other teams to ensure a tight implementation and delivery of a software solution into production
• Run reports to analyze common complaints and problems and put processes in place to reduce common errors and faults
• Be a knowledge share champion to our internal knowledge base on common issues and practices and help cross-train on our suite of products
• Roll out software and configuration changes / change request management

Associate Site Reliability Engineer, SRE

SVP, Client Experience

Billing & Collections Specialist

Product Support Engineer