Exclusive Networks

Solutions Engineer – Post Sales

Exclusive Networks

full-time

Posted on:

Location Type: Hybrid

Location: Philippines

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Tech Stack

AWSAzureCloud

About the role

  • Responsible in providing post sales support and project implementation and KT
  • Ensure that the SLAs are met and project timelines are delivered on a timely manner to Exclusive Networks reseller base across the product portfolio
  • Ensure that the below process are observed/practices:
  • Conducting a project kick off meeting with customer & documenting the implementation procedures
  • Aligning project implementation within the signed scope of work agreed with the end user
  • Obtaining a signed UAT from the authorized end user contact person after completing an implementation activity
  • Documentation for processes and procedures
  • Hand over of projects to partner account or post sales team
  • Keeping up to date with new solutions, new product patches & updates, support options, deployment guidelines, etc.
  • Maintain knowledge of roadmap, technology and product portfolio and share with the team
  • Ensure that certification requirements across the product portfolio is met
  • Ticket management and assignment within the SLAs in Vision ticketing system
  • Work closely with the Post Sales Team Lead & colleagues to achieve goals and KPIs

Requirements

  • Bachelor's degree in Engineering, IT, Computer Science or related field.
  • Must have strong knowledge in networking, security, virtualization, cloud (AWS/Azure)
  • Must have working knowledge in technologies such as SASE, SSE, SDWAN, XDR, SIEM.
  • Must have working knowledge with SAAS platforms
  • Proven work experience as a Post-Sales Engineer or similar role in customer support.
  • Strong technical background with excellent troubleshooting skills.
  • Outstanding communication and interpersonal skills, with a customer-first mentality.
  • Ability to explain complex technical concepts in simple terms.
  • Excellent problem-solving skills and ability to work under pressure.
Benefits
  • Paid Leaves (Annua, Sick, Well-being, Birthday, Maternity, Paternity)
  • Variable Pay Eligibility
  • HMO
  • Employee Assistance Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
networkingsecurityvirtualizationcloudSASESSESDWANXDRSIEMSAAS
Soft Skills
communicationinterpersonal skillsproblem-solvingtroubleshootingcustomer-first mentalityability to explain technical conceptswork under pressure