Director, New Business Accounts, German Speaker
Twilio
Services Director
Exclusive Networks
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Lead
Tech Stack
Cyber Security
About the role
- Lead and scale our professional and support services strategy across the Northern Europe region.
- Define, execute, and optimize a services-led approach to help vendors and partners deliver measurable outcomes.
- Own the growth and profitability of the services business, including pre-sales consulting, technical enablement, project delivery, post-sales support, and managed services.
- Build strong alliances with key vendors, partners, and internal sales and technical teams to drive long-term customer success.
- Ensure high-quality execution of service engagements with a focus on customer satisfaction, time-to-value, and profitability.
- Track performance through KPIs, customer feedback, and internal dashboards. Deliver regular executive-level updates.
Requirements
- 15+ years in IT or cyber security services leadership roles, preferably within distribution, vendor, or systems integrator environments.
- Strong knowledge of cyber security technologies and delivery models.
- Demonstrated success in scaling services operations across a region or business unit.
- Proven experience in managing P&L and building commercially viable service practices.
- Exceptional leadership, communication, and stakeholder management skills.
- Understanding of channel dynamics, vendor-partner relationships, and the value-added distribution model.
- Ability to travel across the region as needed.
- Preferred Qualifications: Experience with frameworks such as ITIL, NIST, or ISO 27001.
- Familiarity with major cyber vendors (e.g., Palo Alto, Fortinet, CrowdStrike, etc.).
- Prior experience in channel, Vendor , VAR, or MSP/MSSP-focused roles.
Benefits
- 24 days holiday plus Bank holidays, increasing with service and we want you to take them.
- Your birthday off
- Volunteer Day
- Ongoing learning and development
- Health care scheme
- 5% Matched pension scheme
- Free parking
- Enhanced maternity and paternity leave and more…
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cyber security technologiesservices operationsP&L managementITILNISTISO 27001
Soft skills
leadershipcommunicationstakeholder managementcustomer satisfactionstrategic planning
