Excelsior Wellness

Customer Support

• Provide peer support and a safe, non-judgmental environment for clients.
• Actively listen to clients' experiences, challenges, and goals.
• Offer empathy, encouragement, and practical strategies for coping and recovery.
• Collaborate with the clinical and counseling teams to enhance client care.
• Foster a sense of belonging and community among clients.
• Participate in team meetings to share insights and updates.
• Review client progress and provide ongoing support.
• Continuously develop your peer support skills through training and self-improvement.
• Assist in the development of recovery-focused initiatives and programs.
• Contribute to the evaluation and improvement of peer support services.
• Maintain documentation of client interactions and progress.
• Perform general administrative support and other duties as assigned.

Peer Support Specialist – Teen Text Line