Executive Director – Student Financial Services
Excelsior University
full-time
Posted on:
Location Type: Hybrid
Location: Albany • New York • United States
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Salary
💰 $110,000 - $122,000 per year
Job Level
About the role
- Provide visionary leadership aligned with the University’s mission and strategic priorities
- Develop long-term plans to enhance service delivery, operational efficiency, and student satisfaction
- Advise senior leadership on financial aid, student accounts, and Veteran benefits
- Build strong partnerships across campus to integrate financial services with broader student success strategies
- Promote a culture of belonging, ensuring all students feel respected, supported, and valued
- Lead integrated operations across financial aid, student accounts, and military/Veteran billing
- Monitor performance metrics to drive continuous improvement
- Maintain a regulatory calendar to ensure timely execution of key processes
- Ensure compliance with Title IV, FERPA, and other applicable regulations
- Serve as primary liaison to external auditors and regulatory agencies
- Conduct internal audits and risk assessments to proactively address issues
- Uphold financial aid integrity by implementing fraud prevention protocols and ethical oversight practices
- Oversee budget planning and resource allocation
- Coordinate reconciliation of aid disbursements and student accounts
- Support enrollment and retention through strategic aid packaging and tuition management
- Lead implementation and optimization of financial systems
- Collaborate with ITS and other departments to ensure data integrity and system interoperability
- Supervise and mentor department leaders and staff
- Promote a culture of accountability, innovation, and service excellence
- Deliver professional development and foster an inclusive, respectful environment
- Encourage team practices that reflect empathy, equity, and cultural awareness
- Champion a student-first approach to financial services
- Resolve complex student issues with empathy and sound judgment
- Collaborate with campus stakeholders to align financial services with broader student support
Requirements
- Bachelor’s degree and a minimum of six years of progressively responsible experience, including leadership roles within financial aid, student financial services, or enrollment management at an accredited institution
- Experience with PowerFAIDS and a commitment to supporting diverse adult learners in distance education
- Strong collaborative leadership and management skills
- Proficiency in CRM systems (e.g., Salesforce), Student Information Systems, and Microsoft Office Suite
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial aidstudent accountsmilitary billingbudget planningaid disbursementsfraud preventionrisk assessmentsdata integritysystem interoperabilitystrategic aid packaging
Soft skills
visionary leadershipcollaborative leadershipempathycultural awarenessaccountabilityinnovationservice excellencementoringcommunicationproblem-solving