Pharmacy Support Specialist, 2:00PM-10:30PM Wed-Fri, 9AM-5:30PM Sat-Sun
ExactCare
full-time
Posted on:
Location Type: Remote
Location: New Jersey • United States
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Job Level
About the role
- Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service.
- Document all incoming calls and dialogue within company software.
- Resolve client drug benefit concerns of a medical, financial, or technological nature.
- Provides enrollment support for new PACE enrollees.
- Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside.
- Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
- Provides help desk support to network pharmacies.
- Education PACE staff regarding CK and network pharmacy processes for facility participants.
- Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
- Coordinates and sets up couriers to ensure timely medication delivery.
- Attend department and company meetings and educational programs upon request.
- Ensures that HIPAA guidelines are followed in every communication with clients.
- Interest in learning new tasks for development purposes.
- Embody AnewHealth’s Core Values in all communications and interactions.
Requirements
- Associate’s degree preferred
- High School Diploma or equivalent required
- CPhT (Certified Pharmacy Technician) certification, a plus.
- 1 year of customer service/member service experience in a call center or similar, required.
- Health care industry experience, a plus.
- Experience in a pharmacy support role, a plus.
- Knowledge of plan and benefit structures and Medicare guidelines, a plus.
- Proficient with MS Office Suite
- Excellent communication skills, both verbal and written.
Benefits
- medical/dental/vision
- flexible spending
- company-paid life insurance
- short-term disability
- voluntary benefits
- 401(k)
- Paid Time Off
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicedocumentationmedication reconciliationhelp desk supportpharmacy operationsplan and benefit structuresMedicare guidelinescall center experiencepharmacy support
Soft Skills
communication skillsprofessionalismefficiencyproblem-solvingteam collaborationadaptabilitycustomer interactioneducation and training
Certifications
CPhT (Certified Pharmacy Technician)Associate’s degreeHigh School Diploma or equivalent