ExactCare

Collections Specialist

ExactCare

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Job Level

Junior

About the role

  • Contact patients for payments on outstanding balances
  • Process account adjustments as appropriate
  • Post patient payments
  • Manage and promote autopayment plans
  • Establish payment plans for past due accounts
  • Manage incoming and outgoing calls efficiently and professionally
  • Ensure that any patient questions or concerns are routed to the proper department
  • Investigate and resolve any patient issues
  • Follow up with patients as appropriate
  • Maintain confidentiality and adhere to HIPAA regulations
  • Embody AnewHealth’s Core Values in all communications and interactions
  • Other duties as assigned

Requirements

  • High School Diploma or equivalent GED
  • 1+ years of experience in a collections or customer service
  • Prior experience in receivable accounts, medical billing, or healthcare administration (preferred)
  • CRM, Salesforce highly preferred
  • Phone systems, Five9 highly preferred
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams)
  • Ability to work independently in a remote setting with strong time management skills
Benefits
  • medical/dental/vision
  • flexible spending
  • company-paid life insurance
  • short-term disability
  • voluntary benefits
  • 401(k)
  • Paid Time Off
  • paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collectionscustomer servicemedical billingreceivable accountstime management
Soft Skills
communicationproblem-solvingconfidentialityindependenceprofessionalism
Certifications
High School DiplomaGED