Billing Customer Support Specialist II
Exact Sciences
full-time
Posted on:
Location Type: Hybrid
Location: Madison • Wisconsin • United States
Visit company websiteExplore more
Salary
💰 $38,000 - $54,000 per year
About the role
- Provide world class service to potential patients and patients with the goal to assist with insurance, coverage, and payment options associated with Cologuard
- Assist with insurance eligibility details required for kit shipment and patient billing requirements
- Interact with providers, patients, and payors to answer questions around claim denials, billing statements, Explanation of Benefits (EOB), and/or payment options
- Educate and assist on inquiries associated with Medicaid, Medicare, and private insurance companies
- Navigate supplemental payor websites to determine eligibility
- Collect payment, establish payment plans, assist with Financial Assistance requests, and refunds as appropriate
- Interact with patients, providers, and clients for all aspects of billing through phone, e-mail, or other channels to support incoming calls and place outbound calls
- Quality-focused with a high attention to detail and accurate documentation
- Provide customers with product and service information and route contacts to the appropriate resources
- Stay current with relevant guidelines and policies to maintain compliance with all company procedures and guidelines; including, but not limited to HIPAA, Quality Policies, and the Code of Business Conduct and Ethics
- Perform all job duties according to contact center policies and procedures
- Communicate and act in a professional manner in all interactions with employees of Exact Sciences, patients, providers, and clients
- Demonstrate excellent verbal and written English communication skills
- Ability to apply knowledge of customer service principles and practices
- Ability to work in a team environment and adapt to changing workload and circumstances effectively; ability to respond to new information quickly while focusing on tasks and work independently
- Ability to report to work on time and follow attendance guidelines, demonstrating reliable attendance
- Ability to work designated schedule and overtime as needed
- Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day operating telephone, computer, keyboard, and various desktop applications
Requirements
- High School diploma or GED
- Must be 18 years of age or older
- 2+ years of customer service experience
- Authorization to work in the United States without sponsorship
- Demonstrated ability to perform the essential duties of the position with or without accommodation
- Experience in an inbound/outbound contact center in the healthcare industry (preferred)
- Knowledge of contact center telephony and technology (preferred)
- Demonstrated exceptional customer experience (preferred)
Benefits
- paid time off (including days for vacation, holidays, volunteering, and personal time)
- paid leave for parents and caregivers
- retirement savings plan
- wellness support
- health benefits including medical, prescription drug, dental, and vision coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicebillinginsurance eligibilitypayment processingfinancial assistancedocumentationcontact center policiesquality assuranceEOB (Explanation of Benefits)Medicaid
Soft Skills
attention to detailverbal communicationwritten communicationteamworkadaptabilityreliabilityprofessionalismproblem-solvingtime managementindependence
Certifications
High School diplomaGED