Exact Sciences

Customer Success Manager

Exact Sciences

full-time

Posted on:

Location Type: Hybrid

Location: Madison • California • Wisconsin • United States

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Salary

💰 $71,000 - $99,500 per year

About the role

  • Providing account management services and support to targeted customers
  • Actively engaging with customers to offer the highest level of customer service and develop collaborative long-term relationships
  • Providing project leadership and support, cross-functional process coordination, and targeted data stewardship activities
  • Prioritizing continuous process improvement with a focus on efficiencies and optimizing the customer experience
  • Analyzing account data and metrics to monitor the overall health of targeted accounts and identify and respond to changing clinical and operational issues and challenges
  • Collecting, categorizing, and prioritizing feedback from internal and external customers

Requirements

  • Bachelor’s Degree in Life Sciences, Business Administration, Marketing or field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience in lieu of Bachelor’s Degree
  • 4+ years of experience in customer service in a medical, healthcare or biotech field
  • 2+ years of experience with customer relationship management systems
  • Demonstrated ability to present ideas/data to internal and external customers in a way that produces understanding and impact
  • Proficient with Microsoft Excel; ability to manipulate and summarize data, create pivot tables, and various charts
  • Proficient with Microsoft PowerPoint; ability to create concise, clear presentations
  • Demonstrated ability to work in a fast-paced, high-energy environment
Benefits
  • paid time off (including days for vacation, holidays, volunteering, and personal time)
  • paid leave for parents and caregivers
  • retirement savings plan
  • wellness support
  • health benefits including medical, prescription drug, dental, and vision coverage
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicedata analysisprocess improvementproject leadershipdata stewardshipMicrosoft ExcelMicrosoft PowerPointcustomer relationship management systems
Soft Skills
communicationcollaborationpresentation skillsorganizational skillsadaptability
Certifications
Bachelor’s DegreeHigh School DiplomaGeneral Education Degree (GED)