Insurance

• Own the day-to-day service performance and customer experience for assigned accounts in a fast-paced environment
• Conduct regular outbound engagement with customers to ensure services are aligned with their evolving needs and expectations
• Analyse customer history, service trends, and incident patterns to identify root causes and proactively address recurring issues
• Act on customer feedback—both positive and negative—to drive continuous improvement and increase satisfaction scores
• Maintain meticulous oversight of open tickets, ensuring timely updates and resolution in line with SLAs and customer expectations
• Prepare and present data-driven reports on customer satisfaction, service metrics, and improvement initiatives during regular operational reviews
• Collaborate cross-functionally with internal teams, third-party vendors, and engineering to resolve issues and enhance service delivery
• Use insights and analytics to identify opportunities for service enhancements and process optimisation

Service Assurance Coordinator, 12 Month Fixed Term Contract

Customer Support

• Provide day-to-day support across EXA’s largest customers and their Account Managers
• Create customized Salesforce reporting
• Develop understanding of the telecommunications industry and EXA’s product offerings
• Manage multiple requests simultaneously
• Be a customer advocate alongside the Account Manager
• Support quoting activities and troubleshoot

Sales Support Specialist

Full-stack Engineer

• Support the development, design and implementation and operational support of the transmission Network
• Support pre-sale and capacity check processes providing technical expertise within and out of the transmission products
• Support network design or design required transmission solutions in response to Network Capacity and Customer demands
• Implement and integrate designed transmission solutions
• Control proper implementation of transmission project and associated documentation
• Maintain awareness of deploying industry standards, technologies and products with a view to and report on their expected impact on the network
• Work with operation groups, product development and engineering teams to ensure that network and customer requirements are fully understood, captured, designed and implemented
• Design customer circuits and integrate network solutions according to received tasks
• Execute all other tasks assigned by line manager

Lead Engineer, Design and Implementation – Transmission Engineering

Software Engineer

• Providing technical leadership for the NMS IT application domain.
• Providing specialist OSS/NMS network planning, set up processes service delivery mechanisms, etc.
• Provide lead in technical domain with knowledge of OSS/NMS application solutions for Telco.
• Delivering development to adhere to Telco Service Assurance processes specifically ITSM, T2R and FCAPS.
• Delivering telco specific solutions with telecom network specific protocols such as SNMP, telemetry.
• Delivery of development projects and operations support of NMS/OSS applications and platforms such as SMARTS, Cramer, Wat4Net, Ciena, NOKIA etc.
• Managing efficient delivery of requirements with the right understanding and coordination with business teams.
• Lead the analysis and delivery of DevOps and CI/CD methods and tools.
• Lead development of system application solutions on Jenkins, Gitlab, Kubernetes, etc. driving support and training for other team members as well as needed.
• Providing senior management with visibility and reports on end-to-end service management of NMS application estate including any issues and/or risks.
• Identifying areas for continuous improvement and lead technically the implementation of all ITIL processes including incident, problem and changes once approved by management under EXA CAB as well as ticket & service request management processes.
• Provide business users application support with team for issues escalated from the NOC for any NMS application solutions including areas covering application integration with underlying set up, etc.
• Developing and documenting new processes to streamline IT NMS Application development & operations.

Senior Telco NMS Lead Developer

Executive Assistant

• Manage corporate governance and regulatory compliance
• Organise and attend board meetings
• Prepare agendas and related documents
• Handle appointment and resignation of directors
• Provide induction to new board members
• Prepare and manage legal documents
• Maintain confidentiality of corporate documents
• Liaise with external legal advisers on international matters

Company Secretary

Accountant

• Oversee the general ledger accounting process, including month-end close activities, journal entry preparation, account reconciliations, and financial statement preparation.
• Manage general ledger accounting in multiple currencies, including foreign currency translation, revaluation, and consolidation of financial results.
• Serve as the subject matter expert for Oracle Fusion or E-Business Suite (EBS) financial modules.
• Prepare and review monthly, quarterly, and annual financial statements in accordance with GAAP and/or IFRS.
• Develop and maintain effective internal controls over general ledger accounting processes.
• Identify opportunities to streamline and improve general ledger processes, systems, and controls.
• Provide leadership, guidance, and mentorship to the general accounting team.

General Accountant, Month End Specialist

• Providing technical direction and ownership for the NMS IT Infrastructure team members
• Providing specialist systems admin and development expertise with the Linux ecosystem including but not limited to RHEL/Oracle Linux/Oracle VM/KVM/ANSIBLE/SHELL SCRIPTING/VMware/Intra and Inter Data Centre migrations/Automation/Security configuration/LDAP/PAM/IDM technologies
• Delivering hands-on operations of the systems admin for the Linux & Unix estate for the company
• Identifying and applying opportunities for team training and skills advancement
• Managing and reporting under the IT Infrastructure budget/spend
• Maintaining and updating patching, system upgrades, updates across the EXA’s IT Infrastructure Linux server estate including physical, virtual in DCs and cloud, servers, etc., along with security vulnerability management while working with Rapid7, Crowdstrike
• Lead technically with internal and/or vendor teams the design and delivery of IT Infrastructure projects based on Linux estate including physical or virtual including system design, build, migrations, upgrades, transformations, go-live and operations while ensuring security and segmentation standards compliance with systems like CyberArk, CrowdStrike, Zscaler, Tufin, NSX, etc.
• Providing senior management with visibility and reports on end-to-end service management of all Linux/UNIX estate including storage and backup solutions
• Identifying areas for continuous improvement and lead technically the implementation of all ITIL processes including incident, problem and changes once approved by management under EXA CAB as well as ticket & service request management processes
• Provide business users and end-users complete support with team for issues escalated from the Corporate IT helpdesk for any/all Linux Unix solutions including areas covering application integration, storage/data stores/backup failures, etc.
• Lead the technical implementation and operations management of IT Infrastructure monitoring with automated alert management covering all areas of services such as space/performance/memory, regular patching of Linux servers/platforms/software as and when required
• Regular health checks on all NMS IT Linus/Unix systems, addressing any issues discovered vendor management for al technical management, escalation management of all incidents keeping senior management updated and aware fully
• Developing and documenting new processes to streamline IT Infrastructure operations.

Exa