Insurance

• Own the day-to-day service performance and customer experience for assigned accounts in a fast-paced environment
• Conduct regular outbound engagement with customers to ensure services are aligned with their evolving needs and expectations
• Analyse customer history, service trends, and incident patterns to identify root causes and proactively address recurring issues
• Act on customer feedback—both positive and negative—to drive continuous improvement and increase satisfaction scores
• Maintain meticulous oversight of open tickets, ensuring timely updates and resolution in line with SLAs and customer expectations
• Prepare and present data-driven reports on customer satisfaction, service metrics, and improvement initiatives during regular operational reviews
• Collaborate cross-functionally with internal teams, third-party vendors, and engineering to resolve issues and enhance service delivery
• Use insights and analytics to identify opportunities for service enhancements and process optimisation

Service Assurance Coordinator, 12 Month Fixed Term Contract

Claims Specialist