EX Squared LATAM

Helpdesk Support Specialist

EX Squared LATAM

full-time

Posted on:

Location Type: Remote

Location: Nicaragua

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Tech Stack

SQL

About the role

  • Provide Help Desk and IT support to end users in Windows-based environments.
  • Receive, track, and resolve support tickets, ensuring accurate documentation and timely follow-up.
  • Perform user management tasks in Windows Active Directory, including user creation, deactivation, and permission management.
  • Deliver basic support for web and mobile applications, assisting users with access and functionality issues.
  • Troubleshoot hardware, software, and access-related problems with a strong focus on end-user experience.
  • Escalate complex issues when necessary, following established support processes.
  • Communicate clearly and professionally with users to understand issues and provide effective solutions.

Requirements

  • 1–2 years of experience in Help Desk or IT Support roles (junior level).
  • Hands-on experience providing Help Desk support in Windows environments.
  • Practical knowledge of Windows Active Directory, including user lifecycle management and permissions.
  • Experience working with ticketing systems and structured support workflows.
  • Basic experience supporting web and mobile applications.
  • Strong end-user–focused troubleshooting skills.
  • Basic knowledge of SQL Server (approximately 1 year) or strong ability to learn quickly.
  • Strong organizational skills and attention to detail.
  • Advanced English proficiency (C1) — able to communicate confidently with users and teams in English.
Benefits
  • Competitive USD compensation
  • Opportunities for continuous learning and career growth within IT and support teams.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Help Desk supportIT supportWindows environmentsWindows Active Directoryuser managementticketing systemsweb applicationsmobile applicationstroubleshootingSQL Server
Soft skills
end-user focusorganizational skillsattention to detailcommunication skillsproblem-solving