EX.CO

Support Engineer

• Support seamless onboarding of new clients
• Assist with day-to-day operational tasks for smooth launches and ongoing client success
• Manage platform configurations, including content setup, video player settings, and basic advertising integrations
• Assist with product setup QA after launch and troubleshoot issues
• Monitor system performance across multiple platforms, flag anomalies, and assist with troubleshooting
• Generate reports for internal planning and customer growth updates following established procedures
• Monitor files for unnecessary or missing lines and ensure everything is defined as expected
• Maintain internal dashboards to keep cross-functional teams aligned and informed
• Collaborate with Customer Success, Technical Customer Success, Demand relationships, Development, AdOps, and Engineering teams

Tech Support Engineer