Tech Support Engineer

EX.CO

Tech Support Engineer supporting EX.CO’s publisher video platform through client onboarding, configurations, QA, monitoring, and troubleshooting. Maintaining dashboards and reports for global customer operations.

Posted 8/23/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in JavaScript, CSS, and HTML for effective client onboarding and platform management. Proficient in troubleshooting, monitoring system performance, and collaborating with cross-functional teams to ensure client success.

Highest-signal resume keywords

JavaScript DebuggingCSS and HTML ProficiencyLogging and Monitoring ToolsTechnical Support ExperienceAPI Response Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaScriptCSSHTMLLogging ToolsMonitoring ToolsTroubleshootingGitAPI ResponsesJSONXML

Soft Skills

Clear CommunicationStrong OwnershipIndependent Working

Tools & Technologies

DevToolsDatadogGroundcoverLogz.io

Industry Keywords

Client OnboardingTechnical Customer SuccessCross-Functional CollaborationProduction Environments

About the role

Key responsibilities & impact

Support seamless onboarding of new clients
Assist with day-to-day operational tasks for smooth launches and ongoing client success
Manage platform configurations, including content setup, video player settings, and basic advertising integrations
Assist with product setup QA after launch and troubleshoot issues
Monitor system performance across multiple platforms, flag anomalies, and assist with troubleshooting
Generate reports for internal planning and customer growth updates following established procedures
Monitor files for unnecessary or missing lines and ensure everything is defined as expected
Maintain internal dashboards to keep cross-functional teams aligned and informed
Collaborate with Customer Success, Technical Customer Success, Demand relationships, Development, AdOps, and Engineering teams

Requirements

What you’ll need

Hands-on JavaScript with real debugging ability via DevTools
Flawless CSS and HTML
Proven experience with logging/monitoring tools such as Datadog, Groundcover, Logz.io, or similar
Experience searching logs, tracing issues, and identifying errors
Strong production and troubleshooting mindset
Comfortable with production environments and reading API responses in JSON and XML
Experience with Git and basic Git workflows
Background in technical support, implementation, or technical customer success
Experience collaborating with Development, AdOps, and Engineering teams
Excellent English and clear communication
Strong ownership and independent working habits across time zones

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account EX.CO Website LinkedIn All Job Openings 51 - 200 employees 📱 Media 🛍️ eCommerce Media
eCommerce EX. CO is the world's leading online video platform (OVP) empowering publishers to own their video strategy for maximum yield. The company specializes in video technology and monetization, offering solutions for video content that enable publishers to manage and optimize their video distribution and monetization effectively. Tech Support Engineer 🔥 10 hours ago 🏢🏡 Sofia – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 👻 Ghost score 12% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support seamless onboarding of new clients
Assist with day-to-day operational tasks for smooth launches and ongoing client success
Manage platform configurations, including content setup, video player settings, and basic advertising integrations
Assist with product setup QA after launch and troubleshoot issues
Monitor system performance across multiple platforms, flag anomalies, and assist with troubleshooting
Generate reports for internal planning and customer growth updates following established procedures
Monitor files for unnecessary or missing lines and ensure everything is defined as expected
Maintain internal dashboards to keep cross-functional teams aligned and informed
Collaborate with Customer Success, Technical Customer Success, Demand relationships, Development, AdOps, and Engineering teams 🎯 Requirements
Hands-on JavaScript with real debugging ability via DevTools
Flawless CSS and HTML
Proven experience with logging/monitoring tools such as Datadog, Groundcover, Logz.io, or similar
Experience searching logs, tracing issues, and identifying errors
Strong production and troubleshooting mindset
Comfortable with production environments and reading API responses in JSON and XML
Experience with Git and basic Git workflows
Background in technical support, implementation, or technical customer success
Experience collaborating with Development, AdOps, and Engineering teams
Excellent English and clear communication
Strong ownership and independent working habits across time zones Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Engineer 🕒 August 12 AMPECO 51 - 200 💼 Consulting 📦 Logistics ⚡ Energy Website LinkedIn All Job Openings Technical Support Engineer investigating customer issues for AMPECO’s EV charging SaaS platform. Collaborating with Engineering, Product, and QA to deliver technical resolutions globally. 🏢🏡 Sofia – Hybrid 💰 $13M Series A on 2023-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Cloud IoT SQL Engineering Solutions & Support Engineer, Compute OS 🕒 July 27 Hewlett Packard Enterprise 10,000+ employees 🏢 Enterprise 🔧 Hardware ☁️ SaaS Website LinkedIn All Job Openings Engineering Solutions & Support Engineer at Hewlett Packard Enterprise resolving complex technical customer issues. Collaborating with global teams and supporting Linux networking environments on HPE hardware. 🏢🏡 Sofia – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Linux Engineering Solutions & Support Engineer, Compute OS 🕒 July 27 Hewlett Packard Enterprise 10,000+ employees 🏢 Enterprise 🔧 Hardware ☁️ SaaS Website LinkedIn All Job Openings Engineering Solutions & Support Engineer providing high-level technical troubleshooting in Compute OS at HPE. Collaborating with global teams to resolve complex issues in Linux environments on HPE hardware. 🏢🏡 Sofia – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Linux ServiceNow Support Engineer – ITSM, ITOM, German Required 🕒 May 20 CROWDCONSULTANTS 51 - 200 💼 Consulting 🎯 Recruiter 👥 HR Tech Website LinkedIn All Job Openings ServiceNow Support Engineer focusing on ITSM & ITOM with a strong customer orientation and German language skills. Collaborating with internal stakeholders to drive system performance and ensure application stability. 🏢🏡 Sofia – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇩🇪 German Required Azure ITSM JavaScript ServiceNow View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs