Evotix

Consultant

• Keep our customers’ EHS solutions running at their best.
• Support the day-to-day administration and maintenance of our applications, troubleshoot issues, and configure solutions to fit customer needs.
• Collaborate with both clients and internal teams to optimise performance, ensure smooth functionality, and deliver an outstanding experience throughout the customer journey.
• Collaborate directly with customers to provide tailored solutions based on their needs.
• Work closely with Customer Success Manager / Customer Development Manager teams to ensure the customer is getting what has been agreed.
• Communicate technical concepts clearly to customers, ensuring their understanding and satisfaction.
• Optimise existing solutions to enhance customer success.
• Set up and customizing analytical reports to meet customer requirements.
• Balance independent work with team collaboration to achieve the best results.
• Manage and prioritise customer concerns and escalate them when necessary to ensure resolution.

Managed Application Services Consultant