EvoTech, LLC

Analyst

• Monitor network events and analyze alerts to create incidents or dismiss false positives.
• Utilize ticketing system to track all incidents and actions to ensure proper metrics and remediation steps are recorded.
• Administer user system access and permissions; respond to password reset and account unlock requests.
• Troubleshoot straightforward system problems using appropriate tools, help desk instructions, SOPs, and problem solving skills.
• Monitor configuration and status of servers, operating systems, and applications.
• Assist with implementation of security patches and configuration changes (hardware and software).
• Monitor system security posture, respond to alarms, and support security incident response and reporting.
• Provide Tier 1 and Tier 2 support; coordinate with NOC and FSR teams to resolve and document incidents.
• Receive customer calls and emails, open and log trouble tickets, and lead Tier I & 2 troubleshooting using knowledge base resources.
• Assist customers that may not have much technical knowledge with issues related to applications, access or other technical issues.
• Open, update, and resolve incident tickets, update documentation, and escalate issues by defined policies and procedures.
• Support root cause analysis and corrective actions.

NOC Analyst