Business Process Consultant
Evora IT Solutions
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Analyze, design, and implement ServiceNow solutions that enhance business processes and drive efficiency.
- Collaborate with stakeholders to understand their needs, configuring ServiceNow applications, and ensuring successful deployment and optimization ServiceNow modules.
- Support Evora’s delivery organization and elicit details from customers to write detailed specific requirements (stories, acceptance criteria).
- Ensure all related activities are delivered with a focus on customer service and quality.
- Initiate and/or participate in strategic initiatives that impact Evora’s tactical approach to servicing and supporting Evora’s customers.
- Analyze and assess current business processes and identify areas for improvement.
- Maintain strong relationships with clients and stakeholders, ensuring their needs are met and expectations are managed.
- Drive as a key subject matter expert in the development of projects for the Technical Support Engineer and customer support experience.
- Develop training plan and training materials to deliver our customers with ServiceNow success through a train the trainer approach.
- Create and maintain detailed documentation for configurations, processes, and procedures.
- Leverage your expertise to develop the test plan and approach on customer projects.
- Participate in discovery workshops to elicit requirements to develop business process workflows that support overall architectural design.
- Contribute to weekly status reports for both internal and external stakeholders.
Requirements
- Bachelor’s degree in Information Technology, Business Administration or a related feed, or equivalent years of experience
- Proven experience as a ServiceNow Consultant or in a similar role, with a strong focus on business process optimization.
- Experience with ServiceNow platform configuration, development, and implementation.
- Strong cross-functional Program/Project management skills including planning, scheduling, monitoring and stakeholder reporting
- Ability to work independently and in a team environment
- Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- ServiceNow Certified System Administrator (CSA) highly preferred or Certified Implementation Specialist (CIS) or similar certification preferred.
Benefits
- Work from Home
- Training & Development Programs (Learning Credits Available for Certifications)
- Competitive Paid Time Off Benefits
- Competitive Salary & Incentive Compensation Program
- Healthcare Plan (Medical, Dental & Vision)
- 401(k) with Employer Match
- Annual company trips in the United States and Globally
- High autonomy with the possibility to implement topics holistically and independently
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow solutionsServiceNow applicationsServiceNow platform configurationbusiness process optimizationtest plan developmentbusiness process workflowsdocumentationrequirements elicitationproject managementstakeholder reporting
Soft Skills
customer servicequality focusrelationship managementanalytical abilitiesproblem-solvingcommunication skillsinterpersonal skillscreative thinkingindependent workteam collaboration
Certifications
ServiceNow Certified System Administrator (CSA)Certified Implementation Specialist (CIS)