Evora IT Solutions

ServiceNow QA Engineer

Evora IT Solutions

full-time

Posted on:

Location Type: Remote

Location: Brazil

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

ITSMJUnitSeleniumServiceNowSOAP

About the role

  • Test Planning & Strategy Define test strategies, test plans, and test cases based on business and technical requirements Identify test scenarios for complex workflows across multiple ServiceNow modules Ensure coverage across functional, regression, integration, and UAT cycles
  • Functional & End-to-End Testing Validate configurations such as forms, workflows, business rules, client scripts, and UI policies Perform end-to-end testing across: ITSM (Incident, Change, Problem, Request) CSM / RSM (case management, customer workflows) FSM (dispatch, scheduling, mobile workflows) S2P (procurement lifecycle, supplier workflows)
  • Automation Testing Develop and maintain automated test scripts Identify opportunities to increase automation coverage and reduce manual effort Integrate automated tests into CI/CD pipelines where applicable
  • Integration & Data Validation Test integrations between ServiceNow and external systems (REST/SOAP APIs, middleware) Validate data transformations, migration accuracy, and data integrity Perform API testing using tools like Postman or similar
  • Defect Management Identify, log, track, and prioritize defects using standard tools Work closely with development teams to reproduce and resolve issues Conduct root cause analysis and ensure closure with quality validation
  • Collaboration & Stakeholder Engagement Partner with developers, architects, and business teams to clarify requirements Support UAT cycles and business validation Provide QA sign-off and quality metrics reporting
  • Quality Assurance Best Practices Ensure adherence to QA standards, processes, and governance Continuously improve testing frameworks, methodologies, and coverage Advocate for quality across the software development lifecycle

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
  • Proven experience in QA/testing within the ServiceNow ecosystem
  • Strong understanding of ServiceNow platform capabilities and modules
  • Hands-on experience in: Functional and regression testing ServiceNow configurations (forms, workflows, scripts – from a testing perspective) API and integration testing (REST/SOAP)
  • Familiarity with Agile/Scrum methodologies
  • ServiceNow certifications (CSA, CIS-CSM, CIS-FSM, CIS-Sales) or Salesforce/Pega equivalent certifications (preferred)
  • Experience with test automation tools (ATF in ServiceNow, Selenium, JUnit, etc.) (preferred)
  • Familiarity with AI/GenAI testing approaches (validating chatbot workflows, AI predictions, explainability testing) (preferred)
  • Knowledge of compliance/regulatory testing (data privacy, audit, accessibility) (preferred)
  • Experience in telecom, retail or healthcare preferred
Benefits
  • Opportunity to work on cutting-edge ServiceNow programs
  • Strong domain focus on FSM and CRM Workflows
  • Collaborative, high-performance consulting environment
  • Competitive compensation and growth opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
test planningtest strategytest casesfunctional testingregression testingintegration testingAPI testingautomation testingdata validationroot cause analysis
Soft Skills
collaborationstakeholder engagementcommunicationproblem-solvingquality advocacy
Certifications
CSACIS-CSMCIS-FSMCIS-SalesSalesforce certificationsPega certifications