ServiceNow Solutions Architect
Evora IT Solutions
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Tech Stack
About the role
- Act as the primary technical expert in pre-sales meetings, demonstrating ServiceNow FSM capabilities and how they align with client requirements.
- Collaborate with sales teams to identify client needs and develop customized FSM solutions that address specific business challenges.
- Design comprehensive FSM solutions on the ServiceNow platform, including workflows, integrations, and customizations.
- Develop detailed proposals, including solution designs, implementation plans, and value propositions, to support sales efforts and win new business.
- Prepare and deliver engaging presentations and product demonstrations to showcase ServiceNow FSM solutions to potential clients.
- Conduct in-depth needs assessments and workshops with prospective clients to gather requirements and understand their field service processes.
- Stay up-to-date with the latest ServiceNow FSM features, industry trends, and best practices.
- Work closely with sales teams, consultants, and project managers to ensure alignment between pre-sales activities and project execution.
- Create and maintain documentation related to solution designs, proposals, and client engagements.
Requirements
- Proven experience as a ServiceNow Solutions Architect with a focus on Field Service Management.
- Extensive experience in designing, configuring, and implementing ServiceNow FSM solutions.
- Demonstrated experience in integrating ServiceNow with other enterprise systems.
- Deep understanding of ServiceNow FSM modules and their capabilities, as well as other ServiceNow Modules, such as ITSM, CSM, and HRSD.
- Proficiency in ServiceNow development, including scripting (e.g., JavaScript, Glide API) and application customization.
- Experience with integration technologies such as REST, SOAP, and middleware platforms.
- ServiceNow Certified System Administrator (CSA) required.
- ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist (CIS) in Field Service Management is preferred.
- Strong problem-solving skills and analytical abilities.
- Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
- Ability to manage multiple projects and priorities effectively.
Benefits
- Remote-First Work – Work from home with flexibility to collaborate across regions.
- Career Growth & Learning – Learning credits for ServiceNow certifications and ongoing professional development.
- Competitive Compensation – Competitive salary plus bonus compensation tied to impact.
- Generous Time Off – Competitive PTO to support balance and recharge time.
- High Autonomy – Ownership over solution design with the ability to influence technical direction.
- Global Team Experiences – Annual company trips in the U.S. and internationally.
- Meaningful Work – Hands-on impact delivering real-world ServiceNow Field Service Management solutions.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow FSMServiceNow developmentJavaScriptGlide APIRESTSOAPapplication customizationintegration technologiessolution designimplementation planning
Soft Skills
problem-solvinganalytical abilitiescommunicationinterpersonal skillsstakeholder engagementproject managementprioritization
Certifications
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist (CIS)