ServiceNow Project Manager
Evora IT Solutions
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Tech Stack
About the role
- Serve as the primary point of contact for assigned client engagements, owning communication, expectations, and overall delivery success
- Lead cross-functional project teams through all phases of the delivery lifecycle, from kickoff through go-live and post-implementation support
- Drive daily communication with project teams, clients, and internal leadership to provide clear status updates, surface risks, and plan upcoming milestones
- Manage project financials, including budget tracking, forecasting, and timecard oversight for assigned team members
- Apply Evora’s delivery methodology and best practices to ensure consistent, high-quality outcomes and client satisfaction
- Partner closely with Sales and clients to understand contracted services, project objectives, and success criteria, ensuring alignment throughout delivery
- Own project governance, including scope, schedule, budget, resourcing, risks, issues, change management, and dependencies
- Proactively identify delivery gaps, risks, or constraints, and develop mitigation plans or escalate appropriately to maintain project momentum
- Mentor and support project team members to achieve service objectives, promote collaboration, and drive continuous improvement
- Manage multiple concurrent projects, balancing priorities while maintaining quality, timelines, and customer experience
Requirements
- A Bachelor’s degree or equivalent experience
- Must have experience leading ServiceNow projects
- 5+ years’ experience in a professional services organization and consulting experience is preferred
- Project Management Professional (PMP) certification is preferred
- Agile Scrum experience and Scrum Master certification is preferred
- Business Process experience is a nice to have
- Experience in delivering FSM projects preferred
- Effective communication skills with the ability to set appropriate expectations with the client
- Strong interpersonal skills, client-centric attitude, ability to deal with cultural diversity
- Experience driving complex issues through analysis and resolution
- Experience working collaboratively
- ServiceNow certifications in customer workflows desired
- Experience from managing several concurrent external client projects desire
- Strong attention to detail and documentation skills
- ITIL Certification is preferred
Benefits
- Remote-first flexibility — work from home while collaborating with a global team
- Career growth & learning investment — dedicated learning credits for ServiceNow certifications and ongoing development
- Competitive compensation — salary plus performance-based incentives
- Generous paid time off — designed to support balance and recharge
- High ownership & autonomy — lead initiatives end-to-end and make real impact
- Global culture & connection — annual company trips across the U.S. and internationally
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowAgileScrumBusiness ProcessFSM projectsProject financial managementBudget trackingForecastingChange managementRisk management
Soft Skills
Effective communicationInterpersonal skillsClient-centric attitudeCultural diversity awarenessAnalytical skillsCollaborative workAttention to detailMentoringContinuous improvementExpectation management
Certifications
Project Management Professional (PMP)Scrum Master certificationServiceNow certificationsITIL Certification