&Evolve

Environment Engineer – Technical Service

&Evolve

full-time

Posted on:

Location Type: Hybrid

Location: Vietnam

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Tech Stack

Unix

About the role

  • Ensure cases are accurately investigated and ensure the cause and the symptom of problems are identified and resolved.
  • Analyzing and resolving complex product issues, using analytical or technical skills
  • Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines
  • Developing your own skills whilst also guiding, advising, and coaching both colleagues and customers on issue and problem resolution
  • Documenting solutions and producing written guidance on resolution steps following the Knowledge Centric Service (KCS) process.
  • Reporting issues and recommending process improvements to reduce/prevent incoming cases enabling our customers to focus on “experience first”
  • Capacity and performance management of environments
  • Follow Case Handling Standards expected
  • Follow & Use 5W2H Problem Solving Methodology
  • Follow & Use 5WHY Root Cause Methodology
  • Follow CRI Processes

Requirements

  • Excellent problem-solving skills
  • Ability to work across global teams and working with different cultures across time zones.
  • Highly analytical
  • Excellent written and verbal communication skills
  • Demonstrable team working experience – working on joint projects or technical problems.
  • Experience with using UNIX is a plus, as it can be valuable in handling certain technical aspects of the role
  • Basic to Intermediate Programming Code Reading Capability
  • BTECH or Master’s Degree in Engineering or Computer Science
Benefits
  • An inclusive environment to thrive
  • Be rewarded for your efforts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
problem-solvinganalytical skillsUNIXprogramming code readingKCS process5W2H methodology5WHY methodologycapacity managementperformance management
Soft Skills
empathycommunication skillsteamworkcoachingguidingadvisinganalytical thinkingcross-cultural collaborationadaptability
Certifications
BTECHMaster’s Degree in EngineeringMaster’s Degree in Computer Science