Evolve

Customer Onboarding Consultant

Evolve

full-time

Posted on:

Location Type: Remote

Location: California • Maryland • United States

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Salary

💰 $52,020 per year

About the role

  • Consult homeowners on vacation rental best practices for providing 5-star guest experiences and the impact guest reviews have on revenue generation
  • Build a strong and strategic relationship with the owner and Evolve
  • Respond to homeowners’ inquiries, requests, and needs via phone, email, and text promptly in high-quality touchpoints and hold yourself accountable for the quality and timeliness of your deliverables to ensure strong client relations and partner success
  • Onboard and manage a continually moving pipeline of new owner partners from the point of signing up through activation
  • Utilize internal dashboards and resources to analyze market-specific data to set realistic expectations for performance and distill information for the owner
  • Responsible for making independent and critical business decisions in Evolve's best interest. These decisions may be related to profitability, ROI, or partnership readiness with the property and owner.
  • Collect relevant property details and utilize Evolve tools and resources to ensure brand standards and expectations are met
  • Research, diagnose, and recommend solutions to scenarios or problems that are varied but similar by utilizing resources and adapting solutions for specific situations
  • Maintain adherence to team and company standard operating procedure (SOP) while meeting performance and behavior expectations
  • Hold yourself accountable for measuring and meeting predefined performance objectives

Requirements

  • 2+ years of consultative sales, project management, or customer service experience required
  • World-class relationship-building skills consisting of excellent verbal and written communication skills as well as active listening
  • Proactive communicator and strategic thinker with strong attention to detail who leads with a hospitality mindset
  • Ability to stay organized and efficiently prioritize detail-oriented work that varies in both importance and time sensitivity
  • Ability to analyze, interpret, and communicate data effectively and the ability to distill to the broader market
  • Collaborative and solution-based approach to complex problem-solving and feedback
  • Foundational sales skills with the ability to overcome objections
  • A goal-oriented, results-driven mentality
  • Adaptable and flexible in a rapidly changing environment
  • Knowledge of the vacation rental industry and experience with Salesforce and/or SalesLoft is a plus
Benefits
  • Financial Wellness: Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match.
  • Family Support: 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage.
  • Health & Wellness: Comprehensive medical, dental, and vision plans (100% employer-paid for individual enrollment), 10 free mental health visits, and pet insurance.
  • Time to Recharge: Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you.
  • Travel Perks: Annual Evolve travel credit after one year and discounts on stays at all Evolve properties.
  • Growth Opportunities: World-class onboarding programs, learning, and development resources to help you grow your impact.
  • Connection: Employee Resource Groups celebrating our diverse communities at Evolve.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
consultative salesproject managementcustomer servicedata analysisproblem-solvingsales skillsperformance measurement
Soft Skills
relationship-buildingverbal communicationwritten communicationactive listeningstrategic thinkingattention to detailorganizational skillscollaborationadaptabilitygoal-oriented