Customer Service Specialist, Czech and English Speaker
PayU
German Speaking Customer Care and Sales Administration Specialist
Evident Scientific
full-time
Posted on:
Location Type: Hybrid
Location: Prague • 🇨🇿 Czech
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Interact with customers via phone, email, chat, or in-person to provide assistance, answer questions about products, services, order status etc. and resolve issues in a prompt and professional manner leading to positive customer experience and satisfaction.
- Receive and process customer orders accurately and efficiently, ensuring timely delivery, installation and invoicing and proactively resolve any order-related issues or discrepancies.
- Create customer accounts and maintain the customer data up to date & clean to support all the CC processes.
- Develop a deep understanding of the company's products and services to effectively address customer inquiries, resolve potential complaints and promote sales opportunities.
- Build and maintain strong relationships with customers & partners to foster loyalty and repeated business, while also identifying opportunities for upselling or cross-selling.
- Investigate and resolve customer complaints or concerns, resolve potential returns, escalating complex issues to the appropriate internal departments when necessary, and ensuring timely resolution.
- Maintain accurate records of customer interactions, transactions, and sales activities in the CRM system, and generate reports as needed to track performance metrics and trends.
- Provide training and support to CC colleagues and sales representatives on customer care processes to enhance their effectiveness in serving customers.
- Identify opportunities for process improvement and efficiency gains in customer care operations and collaborate with cross-functional teams to implement solutions.
- Collaborate closely with sales, marketing, supply chain, field technicians and service partners to ensure customer satisfaction and support sales objectives across the EMEA region.
Requirements
- Relevant experience in customer service, sales support, or a related role required.
- Strong communication and interpersonal skills, with the ability to build rapport and effectively communicate with customers and internal stakeholders.
- Excellent problem-solving skills and the ability to remain calm and composed under pressure.
- Ability to work in higher level of dynamically changing environment.
- Drive to achieve results & continuously improve.
- Strong accountability and drive.
- Accuracy & detail-oriented with strong organizational and time management skills.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and CRM software.
- SAP and Salesforce experience welcomed.
- Ability to work independently with minimal supervision and as part of a collaborative team.
- Professional working proficiency in English and German (other language would be big advantage)
Benefits
- Working from home up to 50% of the time
- Multisport card
- Supplementary pension contribution
- Meal voucher flat rate
- Extra week of vacation
- Public transport allowance
- Massages
- Fitness centre in the office
- Above-standard healthcare (ComfortCare)
- Corporate canteen
- Sodexo Flexi
- Language courses
- Sick days (4 days/year)
- Anniversary awards for years worked (10, 15, 20, 25, 30)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesales supportproblem-solvingorganizational skillstime managementCRM softwareMicrosoft OfficeSAPSalesforcedata management
Soft skills
communication skillsinterpersonal skillsrelationship buildingcalm under pressuredrive to achieve resultsaccountabilitydetail-orientedcollaborativeadaptabilitytraining and support