Evident Scientific

Customer Care Specialist, German Speaker

Evident Scientific

full-time

Posted on:

Location Type: Hybrid

Location: Prague • Czechia

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About the role

  • Interact with customers via phone, email, chat, or in-person to provide assistance, answer questions about products, services, order status etc. and resolve issues in a prompt and professional manner leading to positive customer experience and satisfaction.
  • Handle and resolve technical inquiries from service and sales teams as well as end customers for technically sophisticated products.
  • Create customer accounts and maintain the customer data up to date & clean to support all the CC processes.
  • Cooperate with the master data specialist to support continuous improvement of master data related processes.
  • Provide remote customer training for Evident instruments and application software to end customer.
  • Collaborate with product units, including application specialists and software/hardware development teams.
  • Participate in regular internal and external training and development programs.
  • Document and report customer-reported errors - ETQ (Excellence Through Quality) with problem-resolution tools.
  • Investigate and resolve customer complaints or concerns, resolve potential returns, escalating complex issues to the appropriate internal departments when necessary, and ensuring timely resolution.
  • Make sure the root causes of the issues are being addressed and resolved.

Requirements

  • Relevant experience in customer service, sales support, technical support or a related role required.
  • Professional working proficiency in English and German
  • Strong problem-solving abilities and a collaborative mindset
  • Proficiency in common office software (e.g., Microsoft Office)
  • Previous experience with microscopy would be an advantage.
Benefits
  • Working from home up to 50% of the time
  • Multisport card
  • Supplementary pension contribution
  • Meal voucher flat rate
  • Extra week of vacation
  • Public transport allowance
  • Massages
  • Fitness centre in the office
  • Above-standard healthcare (ComfortCare)
  • Corporate canteen
  • Sodexo Flexi
  • Language courses
  • Sick days (4 days/year)
  • Anniversary awards for years worked (10, 15, 20, 25, 30)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetechnical supportsales supportproblem-solvingdata managementremote trainingmicroscopy
Soft Skills
collaborative mindsetcommunicationcustomer experienceissue resolution