Serve as a key contact and liaison for customers.
Interact with customers on an ongoing basis, entering orders and handling requests.
Provide professional phone support on incoming and outgoing calls.
Process transactions including Sales Orders with attention to detail and accuracy.
Coordinate with internal departments to ensure timely delivery for customer orders.
Work on process improvements to provide better service and streamline workflows.
Maintain CRM, MDG and ERP systems with accurate information.
Follow up on all transactions to ensure customer requests are fulfilled in a timely manner.
Meet personal/customer service team KPIs on a daily/weekly/monthly basis.

Requirements

High school diploma or GED equivalent required.
3 – 5 years in a business environment.
Excellent customer service skills with enthusiasm and tact both in writing and over the phone.
Ability to multitask, organize and prioritize tasks.
Familiarity with CRM systems and practices.
Strong knowledge of Microsoft Outlook Applications.
Positive outlook with the ability to promote teamwork and good working relationships.
Bachelor's Degree in a business or other discipline preferred, or equivalent customer service experience required. Salesforce or SAP ERP system knowledge preferred.

Benefits

Competitive salaries
Robust 401(k) program
Annual bonus program
Comprehensive medical benefits
Tuition reimbursement
Parental and adoption leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Sales OrdersCRM systemsMDGERP systemsMicrosoft Outlookprocess improvementstransaction processingcustomer service experiencemultitaskingorganizational skills

Soft skills

customer service skillsenthusiasmtactteamworkcommunicationprioritizationpositive outlookrelationship buildingattention to detailworkflow streamlining

Certifications

high school diplomaGEDBachelor's Degree