Evident

Operations

• Responsible for the quality and efficiency of a team of insurance certificate verification specialists
• Conduct ongoing training for insurance verification specialists
• Create and maintain training and user guide articles on processes and procedures
• Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features
• Translate insurance requirements into product offerings and recognize gaps
• Be a driving force for product enhancements and efficiencies
• Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquiries
• Participate in various company initiatives and projects as requested
• Build and maintain strong internal relationships with different departments within the company (we are a team!)
• Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)

Evident

Insurance Certificate Operations Manager

Operations Program Manager – Insurance Specialty