Insurance Certificate Operations Manager

Evident

Insurance Certificate Operations Manager at Evident managing a team of verification specialists. Collaborate with product and engineering to improve insurance verification processes while ensuring quality.

Posted 6/5/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

insurance certificate verificationproduct managementproject managementtraining and coachinganalysismetrics reportinginsurtechprocurement technologycommercial insuranceCertificates of Insurance

Soft Skills

strong sense of urgencycollaborative environmentopen to feedbackcan-do attitudemulti-taskingadaptabilitystrong written communicationstrong verbal communicationorganizational skillsprioritization

Industry Keywords

U.S. commercial linesinsurance verification softwareproduct enhancementscustomer inquiriesinternal relationshipscompany initiativesoperational specialistscustomer needsgaps in product offeringsdesired behaviors

About the role

Key responsibilities & impact

Responsible for the quality and efficiency of a team of insurance certificate verification specialists
Conduct ongoing training for insurance verification specialists
Create and maintain training and user guide articles on processes and procedures
Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features
Translate insurance requirements into product offerings and recognize gaps
Be a driving force for product enhancements and efficiencies
Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquiries
Participate in various company initiatives and projects as requested
Build and maintain strong internal relationships with different departments within the company (we are a team!)
Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)

Requirements

What you’ll need

2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)
Product Management or Project Management experience highly encouraged
Strong understanding on how to read and interpret Certificates of Insurance
Experience training and coaching a team of operational specialists to be the best and do their best
Experience working with customers to understand their needs or help address questions or issues
Experience in insurtech or procurement technology is a plus
Enjoy working in a collaborative environment
Open to feedback
Comfortable conducting analysis and pulling together regular metrics
Have a can-do attitude even when you may not know the answer but you will figure it out
Mutli-tasker extraordinaire
Open to change on a regular basis (every day is different!)
Strong written and verbal communication skills
Not afraid to ask questions
Skilled at organizing and prioritizing tasks

Benefits

Comp & perks

Competitive pay package, including base pay and stock options
Full medical, dental, vision benefits and 401K
Unlimited PTO
Paid parental leave to support you and your family
Home internet stipend, virtual events, & more!