Customer Service Representative
EVI Energieversorgung Hildesheim GmbH & Co. KG
full-time
Posted on:
Location Type: Office
Location: Germany
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Tech Stack
About the role
- Proactive customer outreach and support for our customers at the on-site customer center.
- Development of new customer contacts (private and commercial customers).
- Handling customer inquiries in person, in writing, and by phone.
- Preparing quotations, up-selling, and cross-selling.
- Maintaining master/customer data in CRM and billing systems.
- Quality assurance and complaint management.
- Participation in projects and campaigns and contributing to product development.
Requirements
- Completed commercial/vocational training.
- Experience in customer service and sales.
- Strong service and customer orientation.
- Enjoyment of direct customer contact.
- Independent working style and high self-motivation.
- Good verbal and written communication skills.
- Confident user of MS Office; knowledge of the billing system kVASy is an advantage.
Benefits
- Your well-being is important to us.
- Company sports groups, Hansefit membership, health days, and a variety of preventative care offerings.
- Comprehensive occupational health management support.
- Modern, ergonomic workstations that support back health.
- Fresh, balanced meals in the on-site canteen.
- 39-hour workweek, flexible working time models, and 30 days of vacation.
- Christmas Eve and New Year's Eve off to spend more time with family and friends.
- Over 400 training courses for personal and professional development.
- Team spirit through company runs, football tournaments, darts battles, and summer events.
- Performance is rewarded with attractive compensation according to TV‑V, profit-sharing, and discounts.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesalesquotation preparationup-sellingcross-sellingquality assurancecomplaint managementCRMbilling systemskVASy
Soft Skills
service orientationcustomer orientationindependent workingself-motivationverbal communicationwritten communicationproactive outreachenjoyment of customer contact
Certifications
commercial trainingvocational training