EVI Energieversorgung Hildesheim GmbH & Co. KG

Customer Support

• Proactive customer outreach and support for our customers at the on-site customer center.
• Development of new customer contacts (private and commercial customers).
• Handling customer inquiries in person, in writing, and by phone.
• Preparing quotations, up-selling, and cross-selling.
• Maintaining master/customer data in CRM and billing systems.
• Quality assurance and complaint management.
• Participation in projects and campaigns and contributing to product development.

Customer Service Representative

• Proactive customer outreach and support for our customers at the on-site customer center
• Establishing new customer contacts (private and business customers)
• Handling customer inquiries in person, in writing and by phone
• Preparing quotes, up‑selling and cross‑selling
• Maintaining master data in CRM and billing systems
• Quality and complaint management
• Participation in projects and campaigns (customer retention measures) and contribution to product development