Customer Service Representative
EVI Energieversorgung Hildesheim GmbH & Co. KG
full-time
Posted on:
Location Type: Office
Location: Hildesheim • 🇩🇪 Germany
Visit company websiteJob Level
Junior
Tech Stack
TypeScript
About the role
- Proactive customer outreach and support for our customers at the on-site customer center
- Establishing new customer contacts (private and business customers)
- Handling customer inquiries in person, in writing and by phone
- Preparing quotes, up‑selling and cross‑selling
- Maintaining master data in CRM and billing systems
- Quality and complaint management
- Participation in projects and campaigns (customer retention measures) and contribution to product development
Requirements
- Completed commercial vocational training
- Experience in customer service and sales
- Strong service and customer orientation with a good sense for customer needs
- Enjoyment of direct customer contact in our customer centers and of working in a team and with internal interfaces
- Independent working style, high self‑motivation and a professional demeanor
- Good verbal and written communication skills
- Proficient in MS Office; knowledge of the billing system kVASy is an advantage
Benefits
- Fixed‑term position (1 year) with a regionally rooted employer
- Meaningful work in and for the region
- Attractive compensation (including 13th monthly salary) according to the collective agreement for utility companies (TV‑V)
- Professional training and qualification opportunities
- Challenging and varied role with a high degree of personal responsibility
- 39.0 hours/week
- 30 days of vacation
- Company pension scheme (VBL) and capital-forming benefits (VWL)
- Bike leasing (including e‑bikes) via Jobrad®
- Hansefit, Corporate Benefits and job ticket
- Free charging for electric cars and e‑bikes
- Occupational health management
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesalesCRMbilling systemsquote preparationup-sellingcross-sellingquality managementcomplaint managementproject participation
Soft skills
customer orientationteamworkindependent workingself-motivationprofessional demeanorverbal communicationwritten communication
Certifications
commercial vocational training