Customer Service Representative

Everything But Water

full-time

Posted on: 1/14/2026

Location Type: Remote

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About the role

Handle incoming customer inquiries promptly and professionally via phone, chat, and email
Research and resolve delivery issues
Review new orders
Update customer profile and payment information
Enforce policies and procedures to ensure call center is running efficiently
Communicate with fulfillment center and stores to ensure proper handling of orders
De-escalation of customer complaints to ensure customer satisfaction
Support a productive work environment with a positive attitude and a dedication to providing superior customer service

High school diploma or general education degree required; some college preferred
1 year of call center or administrative phone experience required
Availability must include nights, weekends, and holidays
Strong typing skills preferred; 35 WPM (words per minute) minimum, required
Proficient in Microsoft Office (Microsoft Excel, PowerPoint, Word, Outlook)
Good organizational, prioritizing and time management skills
Ability to learn quickly and to retain information; must be able to comprehend how multiple systems interact
Ability to work well within a team environment
Ability to work independently with or without direction from supervisor
Ability to lift and move up to 10 lbs
Ability to sit for extended periods of time
Must be able to conduct phone calls for up to seven hours a day
Must be fluent in English (speak, read, write)
Must be able to provide a quiet work-from-home environment

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

typing skillsMicrosoft OfficeMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMicrosoft Outlook

customer serviceorganizational skillsprioritizing skillstime management skillsteamworkindependencede-escalationpositive attitude

high school diplomageneral education degree