Everyday Dose

Customer Retention Specialist

• You'll take primary ownership of three core pillars of our Q3 retention roadmap:
• Onboarding: Finalizing and scaling onboarding initiatives that shape the first 30-60 days of the subscriber journey, including personalized content, dosing and usage education, and flexible product/plan options that reduce early churn.
• Retention: Building and improving the programs that keep subscribers engaged and reduce churn from month 2 onward, including loyalty and rewards, cross-selling, plan upgrades, dunning flows, and cancel flow optimization.
• Conversion: Nurture our CRM leads into new subscribers, working cross-functionally with growth teams. Manage our email agency to brief, optimize and send campaigns and flows, in order to drive new subscribers from leads.
• Run the roadmap: Take initiatives from 0 to 1: scope the problem, build the plan, get buy-in from stakeholders, and drive execution without needing to be told the next step.
• Brief and build: Write comms briefs and build/execute lifecycle campaigns yourself in Klaviyo (email and SMS), from founder notes to win-back sequences to onboarding flows.
• Analyze: Dig into subscriber, cohort, and churn data to find the story behind the numbers, size opportunities, and validate what's actually working.
• Leverage AI: Use AI tools to move faster across research, analysis, drafting, and QA, and bring that speed to the rest of the team.
• Test rigorously: Design and read A/B tests correctly, and turn results into clear recommendations and next steps.
• Project manage: Navigate a fast-moving startup org, get the right people aligned, and keep initiatives moving even when priorities shift.
• Own outcomes: Track the metrics that matter (repurchase rate, churn, LTV, recovery rate) and report clearly on progress and impact.

Senior Retention Manager

Marketing

• Staffing & Recruiting: Source, screen, and recruit Brand Ambassadors across markets, help coordinate interviews
• Schedule and staff every weekend in Raleigh, Charlotte, and DMV
• Build and maintain a healthy, ready-to-go BA pipeline
• Retail Programs: Keep our Costco and Sam's Club programs moving — admin, deadlines, and staffing
• Verify on-brand booth execution through BA check-in photos and in-person store checks
• Keep ops clean — all BA invoices submitted on time
• Brand Activations: Support upcoming brand activations — track timelines and keep deliverables moving so nothing slips through the cracks
• Step in to cover a booth or run a store check in person when needed

Field Marketing Coordinator – East Region

Brand Designer

• Design and evolve brand visuals across web, social, email, and paid media
• Create high-quality product imagery using AI tools (e.g., Midjourney, DALL·E, Photoshop AI, etc.)
• Develop packaging concepts and production-ready files
• Collaborate with brand and product development teams on campaigns and launches
• Translate brand strategy into compelling visual systems
• Maintain consistency across all brand touchpoints
• Iterate quickly on creative based on performance and feedback

Senior Retention Manager

Field Marketing Coordinator – East Region

Brand Designer – AI, Packaging Focus