Director, Professional Services
Everway
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- The Director of Professional Services leads the combined Implementation and Professional Learning functions, shaping the strategic vision, operations, and delivery of all post-sales services
- This role ensures that new customers onboard successfully, reach Time to Value efficiently, and receive high-quality professional learning that drives product adoption, customer satisfaction, and long-term retention
- Overseeing managers, implementation specialists, instructional designers, and educational consultants, the Director creates scalable processes, ensures service excellence, and fosters a high-performing, customer-centric culture
- This leader collaborates closely with Sales, Customer Success, and Product to deliver a seamless, outcomes-driven customer journey
Requirements
- 5+ years of experience in customer implementation, professional learning, customer success, or related service delivery roles, with at least 3 years in a leadership capacity
- Proven experience designing, scaling, and optimizing service delivery programs (implementation, training, onboarding, or professional learning)
- Strong strategic and operational mindset, with experience improving efficiency through processes, tools, and data-driven decision making
- Demonstrated success leading high-performing teams and fostering a positive, customer-focused culture
- Exceptional communication, presentation, and relationship-building skills across cross-functional teams and with senior stakeholders
- Proficiency with CRM and project management tools; experience utilizing data and KPIs to guide decisions and measure impact
Benefits
- Competitive salary with bonus opportunities
- Flexible work schedules
- Comprehensive health and wellness benefits
- Flexible time off plans
- Career growth through development programs
- Collaborative, innovative culture where your ideas matter
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service deliverycustomer implementationprofessional learningonboardingtrainingprogram designprocess optimizationdata-driven decision makingKPI measurement
Soft skills
strategic mindsetoperational mindsetteam leadershipcustomer-focused culturecommunication skillspresentation skillsrelationship-building skills