Evervault

Account Executive

• Build pipeline through outbound prospecting to payment infrastructure companies, payment-enabled SaaS, enterprise e-commerce merchants, and other segments that handle sensitive card data flows
• Work inbound leads from our marketing engine and convert them to qualified opportunities
• Run discovery calls to understand payment infrastructure, compliance gaps, and business objectives
• Deliver product demos and technical deep-dives on tokenization, 3DS, and PCI scope reduction
• Navigate deals with multiple stakeholders across technical and executive teams
• Manage pilots and proof-of-value engagements with engineering teams
• Build business cases around cost savings, compliance risk reduction, and dev time savings
• Partner with our Head of Sales on deal strategy, competitive positioning, and account planning
• Provide product feedback from the field to influence roadmap

Customer Success Manager

• Develop a customer segmentation framework that identifies our highest-potential accounts based on revenue, usage patterns, product fit, and expansion signals
• Develop and execute expansion playbooks that surface cross-sell and upsell opportunities across our product suite (tokenization, 3DS, network tokens, card insights, Apple Pay/Google Pay)
• Own net revenue retention as a primary metric - track, forecast, and drive expansion revenue from the existing customer base
• Partner with Account Executives and Solutions Engineers to identify and close expansion opportunities within priority accounts
• Monitor usage trends and proactively engage customers who are underutilizing products or have clear expansion potential
• Serve as the voice of the customer internally - translate customer feedback, pain points, and feature requests into clear input for Product Engineering
• Identify and cultivate customer champions who can serve as references, case studies, and advocates
• Build relationships with key stakeholders at priority accounts, establishing Evervault as a trusted partner beyond just the technical integration
• Design and implement a customer health scoring model that gives the team real-time visibility into account risk and opportunity
• Run regular health checks across the core customer base to surface churn risks early and ensure customers are getting value from Evervault
• Own the renewal process of strategic customers by ensuring contracts are renewed on time, at or above current value
• Build and maintain dashboards that track customer health, engagement, and satisfaction metrics
• Create an early warning system for at-risk accounts and develop intervention playbooks to address common churn drivers
• Build the operational infrastructure for customer success from scratch: tooling, workflows, templates, and reporting
• Design and document customer lifecycle processes, from onboarding handoff through renewal and expansion
• Partner with Revenue Operations to ensure CRM data accurately reflects customer health, engagement, and expansion pipeline

Account Executive

Founding Customer Success