Evertune AI

Billing Specialist

• Create, review, and manage customer invoices with a high degree of accuracy
• Support usage-based billing by working with internal data, billing inputs, customer-specific adjustments, and pricing rules
• Read customer contracts carefully and apply billing terms correctly
• Own billing onboarding for new customers
• Support renewal and upsell billing transitions
• Make invoice updates and revisions based on customer requirements, PO details, usage adjustments, or internal review
• Upload invoices into customer portals and manage customer-specific submission requirements
• Track invoice status and ensure invoices are sent accurately and on time
• Own the end-to-end AR process once invoices are sent, including payment application, monitoring outstanding balances, and proactively following up on overdue accounts
• Pull weekly AR and collections reports for the Controller and maintain organized tracking of collections status, customer responses, and next steps
• Communicate directly with customers to resolve billing questions, invoice disputes, portal issues, and payment delays
• Partner with Sales and Client Services to escalate customer-specific billing escalations and flag where their involvement is needed to move collections forward
• Support the Controller on billing setup for new products, customers, or pricing structures as the business evolves
• Help identify recurring billing issues, manual bottlenecks, and opportunities to improve the process
• Support ad hoc finance and billing-related projects as needed in a scrappy startup environment

Billing Specialist, AR & Collections