EverTrue

Project Manager

• Onboard new customers and contacts to fully utilize our services through teaching of tools, processes, and product features.
• Communicate clearly and directly to our customers regarding planned projects and respond quickly to miscellaneous questions.
• Build strong cooperative relationships with our customer base to help ensure retention.
• Act as project lead for customer direct mail campaigns, including:
• Translating customer directives to other internal teams, including graphic design and production for initial project setup
• Execute implementation processes to deliver direct mail fundraising projects.
• Apply analytical skills to adapt customer-provided materials to proprietary segmentation software.
• Map customer-provided data to established internal software fields using basic coding scripts.
• Ensuring that appropriate edits are made according to customer needs
• Partnering with design and production teams to ensure projects are finished accurately and on-schedule
• Processing approvals of projects to move them into print production
• Complete organizational tasks to ensure we can work efficiently.
• Collaborate with the customer success and finance teams to facilitate contract renewals, invoicing for postage and other items; this is not a sales position.

Project Coordinator

• Project Execution: Assist with new customer implementations and reimplementations, including planning, execution, tracking milestones, and coordinating stakeholders. (Across Impact, Balance, Signal, ThankView, DonorSearch.)
• Customer Partnership: Act as a key point of contact during onboarding, support change requests, prepare customers for training, and participate in pre-sales calls when needed.
• Data Readiness & Automation: Support customer data prep, transfers, and automation workflows.
• Cross-Functional Collaboration: Partner with CSMs, Implementation Consultants, Sales, Customer Ops, and Enablement to ensure successful outcomes.
• Process & Documentation: Contribute to improving implementation processes, using AI tools, and maintaining internal/external documentation.
• Special Projects: Assist with internal initiatives and occasional travel as needed.

Associate Project Manager

Cloud Engineer

• Supporting the management of all of our AWS services, monitoring our infrastructure, and assisting with managing costs of services to optimize efficiency.
• You will be able to develop and manage Infrastructure as Code (IaC). We primarily use Terraform with some CloudFormation.
• Ability to assist with DNS record creation, deletion, and modification.
• Coordinating with our Director of Security and supporting our infrastructure security approach, including management and monitoring of systems through various tools.
• Serving as a resource for our product development, platform, and support teams to help triage issues and questions that arise that are infrastructure related.
• Champion the Developer Experience by building the paved roads our engineers travel on. Your day-to-day will involve creating and maintaining the core developer platform, including reusable Terraform modules, CI/CD actions, and base container images.
• Act as a key partner to developers, providing hands-on support and triaging infrastructure requests to unblock their work and keep projects moving.
• Ensure the reliability of our core infrastructure by actively monitoring, tuning, and maintaining shared AWS services like MSK, RDS, and our networking components.
• Champion a 'shift-left' culture by empowering developers. You'll achieve this by creating clear documentation, defining standard CI/CD and IaC patterns, and hosting lunch-and-learns to skill up the entire team.

Cloud Engineer II

Product Manager

• Own the Integration Strategy: Define the long-term vision and strategy for EverTrue’s entire integration ecosystem, prioritizing connectivity with major industry CRMs and third-party platforms to unlock new value for our customers.
• Drive Prioritization and ROI: Develop and defend the business case and ROI for every major investment in integration and infrastructure, prioritizing features that directly enable new customer value, improve platform reliability, or reduce organizational friction.
• Own the Technical Roadmap: Own and manage the dual roadmaps for both external integration features and internal core data infrastructure, ensuring alignment between technical needs and market demand.
• Be the Partner Ecosystem Expert: Serve as the primary expert on our partner CRM ecosystems, anticipating their roadmaps, and defining where EverTrue needs to invest in integration to maintain competitive advantage.
• Define the Data Experience: Own the customer experience of data integrity, defining and monitoring KPIs for data quality, latency, and integration uptime. You will ensure error handling and sync status are clearly and effectively communicated to end-users.
• Measure Strategic Impact: Define, measure, and communicate both business metrics (e.g., successful sync rate, integration adoption) and technical KPIs (e.g., pipeline throughput, cost efficiency) to demonstrate the value of the platform investments.

Sales

• Recruit, train, and mentor Account Executives to meet and exceed individual and team revenue goals.
• Define and execute the go-to-market plan for enterprise accounts, driving predictable, sustainable growth.
• Ensure consistency, discipline, and excellence across every stage—from pipeline generation and qualification through negotiation and close.
• Establish regular pipeline reviews, forecast accuracy, and deal inspection practices to ensure accountability and visibility.
• Analyze coverage, conversion rates, and deal velocity to identify trends, remove barriers, and accelerate time to close.
• Partner with Marketing, Sales Operations, and Customer Success to ensure a seamless handoff, unified messaging, and customer alignment.
• Leverage Salesforce and analytics tools to measure performance, identify opportunities, and inform leadership decisions.
• Continuously refine sales processes, enablement tools, and strategic playbooks to support future expansion.
• Lead with transparency, integrity, and accountability—motivating your team to deliver exceptional results and customer impact.

Director of Enterprise Sales

Product Designer

• Conduct qualitative research, interviews, and workshops, using AI-assisted methods to accelerate analysis and insight generation.
• Use AI design tools to ideate, iterate, and test prototypes at speed, making complex concepts simple and intuitive.
• Efficiently validate solutions with users using AI-enabled testing platforms and rapid iteration.
• Create thoughtful, consistent designs across web, mobile, email, and notifications.
• Build and maintain components, integrating AI where possible to improve scalability and efficiency.
• Partner with engineers and product managers to ship high-quality experiences, ensuring alignment with user needs and EverTrue’s mission.
• Analyze usage metrics, customer feedback, and AI-generated insights to evaluate impact and drive improvement.

Full-stack Engineer

• Lead and manage the backend (PHP/Laravel) and frontend (React) engineering teams, providing technical direction, mentorship, and support.
• Take end-to-end ownership of the platform’s technical direction, focusing on security, performance, and user experience.
• Champion an AI-first strategy, identifying opportunities to enhance automation, intelligent features, and predictive insights.
• Oversee the migration from V1 to V2, ensuring backward compatibility, stability, and a smooth user experience.
• Partner with product management to manage the backlog, prioritizing features, technical debt, and bug fixes.
• Collaborate cross-functionally with product, design, QA, DevOps, and leadership to deliver high-quality releases aligned with business goals.
• Drive the evolution of the platform’s architecture, including ElasticSearch, MongoDB, and MySQL components.
• Set and uphold standards for coding, CI/CD, deployment practices, and engineering excellence.
• Lead code reviews, technical discussions, and architectural planning.
• Champion a culture of innovation, continuous improvement, and security-first development.

Engineering Team Lead

• Manage new customer implementations from start to finish, including planning, execution, dependency management, and tracking milestones/deliverables, with consistent stakeholder communication.
• Manage reimplementation projects for existing customers, covering product add-ons, data resets, or CRM migrations.
• Act as the customer's advocate and the main point of contact between our teams and the customer throughout the implementation.
• Continuously improve implementation processes, leveraging AI for agendas, to capture meeting minutes, and creating documentation
• Travel to customer locations as needed during the projects.
• Manage implementations efficiently, meeting timelines, updating stakeholders, and ensuring customer satisfaction.
• Handle customer change requests by coordinating with relevant internal resources.
• Work with the implementation consultant, the customer success team and other internal teams to achieve positive customer outcomes during the implementation
• Help new and existing customers prepare, transform, and automate data transfers to/from EverTrue.
• Identify and recommend EverTrue products and solutions aligned with customer needs, and relay opportunities to the account executive.
• Inform the customer success manager when the customer is ready for training.
• Identify and develop process improvements and tools with the customer operations team to streamline implementations.
• Manage internal technical documentation and propose updates to customer-facing documentation with the enablement team.
• Support the sales team on pre-sale calls to discuss implementation, automation, and authentication requirements.
• Undertake special internal projects as assigned by leadership, based on skillset and availability.