EverTrue

QA Engineer

• Work closely with customer operations, design, and production vendors to ensure all projects meet pre-press specifications, data requirements, and standard production quality before mailing
• Perform digital and physical quality checks, including but not limited to: proofreading, and accurate data implementation
• Interact effectively with internal and external softwares to process, track and finalize projects
• Quickly identify and solve submission and processing errors through problem solving and effective communication
• Use USPS approved software to assure data is valid and current
• Understand Pledgemine’s print and production vendor capabilities to identify incompatible projects
• Learn USPS mail and postage requirements to identify when print files will not meet standard regulations

QA Production Coordinator

Account Manager

• Help develop and evolve the charter for the Partnerships team, ensuring clear alignment with EverTrue + DonorSearch strategy, vision, and long-term growth goals.
• Own partner renewal and growth strategies, strengthening long-term relationships and driving mutual success across technology partners, consultants, and resellers.
• Ensure partners deeply understand the full depth and breadth of EverTrue + DonorSearch solutions, enabling them to confidently position, implement, and advocate for our technology with nonprofit clients.
• Lead partner enablement and education efforts, equipping partner teams with the knowledge, resources, and context needed to succeed in a rapidly evolving nonprofit technology landscape.
• Continuously improve partnership processes and operating rhythms, collaborating cross-functionally with Product, Sales, Client Success, Marketing, and Engineering to scale effectively and efficiently.
• Serve as a key connector across internal teams, bringing partner insights forward to inform roadmap decisions, integration priorities, and go-to-market strategies.
• Represent EverTrue + DonorSearch at industry conferences, partner events, and community gatherings, building trust, credibility, and visibility across the nonprofit ecosystem.
• Foster a trusted partner community where partners feel supported, heard, and confident in the reliability, innovation, and impact of our solutions.
• Champion partnerships as a force multiplier for social good, ensuring our collective work empowers nonprofits to raise more, engage better, and create meaningful change.

VP, Partnerships

Customer Success Manager

• Manage the entire customer lifecycle, from implementation to renewal, with a focus on achieving a 90%+ gross retention rate and ensuring high customer satisfaction and advocacy.
• Delight customers through best-in-class service and authenticity, showcasing success through measurable achievements like NPS scores, Health Scores, and usage data.
• Collaborate closely with the Sales team to support account growth by identifying and qualifying cross-sell opportunities.
• Conduct regular account reviews with key leadership to demonstrate success and identify opportunities for expanding EverTrue's solutions.
• Identify opportunities for customer advocacy to support new customer acquisition and enhance industry knowledge.
• Provide actionable feedback to the Product team based on customer insights to enhance EverTrue's offerings.
• Maintain current knowledge of EverTrue products and conduct effective product training sessions.
• Commit to internal team processes and foster collaboration across the company.
• Leverage familiarity with core systems such as Salesforce, Notion, and customer success platforms like Planhat or ChurnZero, along with Slack, to support smooth day to day operations.
• Represent EverTrue at events, driving attendance and occasionally leading webinars, leveraging your public speaking skills. (Travel required up to 25% of the time).

• Own and evolve our end-to-end testing strategy, with a strong emphasis on Playwright as our primary automation framework.
• Design, implement, and maintain scalable automated test suites that cover critical user workflows across our web applications.
• Partner closely with product and engineering teams to define test coverage, acceptance criteria, and quality expectations early in the development lifecycle.
• Execute and guide manual, exploratory, and regression testing to complement automated coverage where appropriate.
• Identify, document, and track defects with clear reproduction steps, severity, and impact to ensure timely resolution.
• Integrate automated tests into our CI/CD pipelines, helping ensure fast feedback and high confidence in releases.
• Serve as a quality resource for product development and support teams, assisting with triaging production issues and investigating root causes from a quality perspective.

Senior QA Engineer

Accountant

• Manage all aspects of customer billing and collections with accuracy and timeliness.
• Oversee vendor contracts, payments, and renewals to ensure strong vendor relationships and streamlined processes.
• Lead the month-end close process and prepare monthly financial reporting packages for leadership.
• Maintain and reconcile general ledger accounts, ensuring accuracy and proactively resolving discrepancies.
• Prepare and post journal entries with precision and appropriate documentation.
• Lead or support external audits, preparing audit work papers and serving as a key point of contact for auditors.
• Analyze financial data to identify insights, trends, and opportunities to improve accounting processes and operational efficiency.
• Ensure adherence to internal controls, company policies, GAAP standards, and external regulatory requirements.
• Support ad hoc initiatives and special projects to help the team and business achieve key objectives.

QA Production Coordinator

VP, Partnerships

Customer Success Manager

Senior QA Engineer

Senior Accountant