Evertec

Analyst

• Realizar atendimento ao cliente via Jira e outros canais, quando necessário;
• Registrar, rastrear e gerenciar todos os incidentes e requisições dos clientes de forma precisa e em conformidade com os procedimentos estabelecidos;
• Suporte em sistema em compliance (análise de storage e procedures em banco de dados SQL);
• Colaborar com equipes internas, incluindo desenvolvimento e suporte de nível superior, para garantir que os problemas do cliente sejam resolvidos de maneira satisfatória.

Analista de Atendimento Técnico PL, SQL

• Understand customer needs and translate them into clear, actionable features.
• Serve as the primary point of contact between the client and the development team.
• Manage the product backlog, prioritizing features according to customer value and alignment with company strategy.
• Write user stories, define clear acceptance criteria, and ensure all features are delivered with the expected quality.
• Actively participate in agile ceremonies such as backlog refinement, planning, and reviews.
• Collaborate with internal and external stakeholders to align expectations and product objectives.
• Monitor and analyze product outcome metrics and user feedback to drive continuous improvements.
• Keep up with trends in the supplementary pension market and technological innovations that may impact the product.

Analista de Atendimento Técnico PL, SQL

Product Analyst (Mid-level)