everstox

Solutions Engineer

• Act as the main point of contact for a portfolio of existing customers
• Work on solution-oriented technical requests, translating customer needs into scalable system solutions and configuration
• Manage larger, cross-functional operational topics that go beyond day-to-day support
• Identify opportunities, optimizations and strategic options within customer setups
• Coordinate technical and operational topics with internal teams and external partners
• Manage customer expectations, communication and occasional escalations
• Contribute to improving processes, documentation and scalable ways of working across customer operations

Customer Solutions Manager