Paid Search Executive
Incubeta
Lead Analyst, AMI Exception Management
Eversource Energy
full-time
Posted on:
Location Type: Hybrid
Location: East Springfield • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $115,880 - $128,750 per year
Job Level
Senior
About the role
- Oversee and resolve exceptions within the AMI (Advanced Metering Infrastructure) system
- Monitor and identify exceptions within the AMI system
- Support the AMI opt out process
- Resolve exceptions between work order management system and billings system
- Conduct investigation of relevant meter events and alarms and ensure timely, consistent resolution of meter-related incidents
- Analyze and diagnose issues causing exceptions in meter data; perform detailed analysis to identify patterns and anomalies
- Develop and implement strategies to resolve exceptions promptly and propose process improvements to reduce occurrence
- Generate reports on exception trends and resolution status and provide insights and recommendations for improving data accuracy, process automations, and system performance
- Collaborate with cross-functional teams including IT, field operations, and customer service to address and resolve exceptions; serve as primary point of contact for AMI exception-related queries
- Provide support for maintenance, upgrade, and enhancement of AMI functionality; participate in system testing and validation to ensure data integrity
- Provide training and guidance to a team of analysts on exception management processes; establish metrics, SLAs, and KPIs; conduct performance evaluations and professional development opportunities for team members
Requirements
- Bachelor’s degree in computer science, Information Technology, Engineering, business administration, Finance, Accounting, Statistics, Economics, related discipline, or equivalent experience
- Eight (8) plus years’ experience in related role
- Thorough knowledge of AMI systems and utility metering infrastructure
- Strong leadership and team management skills
- Effective communication and interpersonal skills
- Excellent problem-solving abilities and attention to detail
- Ability to work independently and as part of a team in a fast-paced environment
- Authorization to work in the United States is a precondition to employment in this position; Eversource will not sponsor candidates for work visas for this position
- All applicants must be able to work up to five days in the office if needed (emergencies, training, or other business needs)
- Competencies: Build trusting relationships; Manage and develop people; Foster teamwork and cross-functional collaboration; Lead change; Communicate strategic vision; Create an engaged workforce; Focus on the customer; Take ownership & accountability
Benefits
- Eversource offers a competitive total rewards program.
- Check out our careers site for an overview of our benefits programs.
- Salary is commensurate with your experience.
- This position is eligible for a potential incentive.
- Hybrid schedules (employees required to work at least three days in the office; third day set by employee and supervisor based on department needs).
- Work-life balance support.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AMI systemsmeter data analysisexception managementprocess improvementdata accuracysystem testingdata integrityreport generationpattern identificationanomaly detection
Soft skills
leadershipteam managementcommunicationinterpersonal skillsproblem-solvingattention to detailindependencecollaborationrelationship buildingaccountability
