Everseen

Program Manager II – Software Deployment, Support Coordination

Everseen

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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Tech Stack

PMP

About the role

  • Act as the primary point of contact for software deployment and incident response.
  • Responsible for coordinating the end-to-end delivery of software and services.
  • Ensure incidents, issues, and customer commitments are managed effectively and resolved to a high standard and within agreed timelines.
  • Work closely with Technical Solutions Engineers assigned to the customer.
  • Collaborate with Sales, Product, and Engineering teams to drive resolution and align priorities.
  • Lead root cause analysis and post-incident reviews.
  • Identify underlying issues and drive corrective and preventative actions to improve system stability, software delivery quality, and customer experience.

Requirements

  • 2 – 3 years experience in a similar role working with projects in a global matrixed organisation
  • Demonstrated ability to effectively manage multiple complex customer projects simultaneously, ensuring timely delivery and meeting project objectives.
  • Familiarity with Agile/Scrum tools like JIRA, providing an advantage in managing projects within dynamic and iterative environments.
  • Proactive self-starter with the capacity to engage in multiple initiatives concurrently. Adaptable to changing project requirements and able to anticipate and address potential issues promptly.
  • Keen interest in Everseen's technology solutions, comfortable discussing them at a high level, and staying updated with the latest developments.
  • Demonstrates initiative, drive, and self-motivation in taking full ownership of projects and the customer ensuring accountability for project outcomes, and fostering a no-blame culture conducive to continuous improvement.
  • Possesses in-depth problem-solving skills and exercises good judgment, capable of navigating and resolving complex situations effectively.
  • Highly organized with excellent organizational skills and meticulous attention to detail, ensuring accuracy and precision in project execution and documentation.
  • Travel Readiness: Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities.
  • A relevant degree qualification is preferred.
  • A Project Management qualification (Prince2, PMP etc.) is preferred.
Benefits
  • A safe, inclusive workplace
  • Professional development opportunities
  • Opportunities for career growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software deploymentincident responseroot cause analysisproject management
Soft Skills
problem-solvingorganizational skillsself-motivationinitiativeadaptabilitycommunication
Certifications
Prince2PMP