Everseen

Technical Solutions Engineer

Everseen

full-time

Posted on:

Origin:  • 🇵🇱 Poland

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Job Level

Mid-LevelSenior

Tech Stack

AnsibleDNSDockerJavaScriptKubernetesLinuxNGINXNode.jsOpenShiftPythonRabbitMQRedisTerraformTypeScript

About the role

  • Provide onsite and remote technical assistance and troubleshooting for platform users.
  • Perform routine maintenance, POS integration, and issue resolution to enhance platform performance.
  • Take ownership of platform performance, driving improvements through proactive monitoring and issue identification.
  • Interact with customers to gather feedback, understand needs, and provide training.
  • Tailor system settings and deliver technical reports and actionable recommendations.
  • Serve as a liaison with internal and external stakeholders, including executives and partners, to address project updates and concerns.
  • Oversee platform deployment and ensure efficient operation before, during, and after implementation.
  • Collect and analyze data on platform usage, performance, and improvement opportunities.
  • Collaborate with customers to analyze requirements and customize platform configurations.
  • Translate business needs into detailed technical specifications.
  • Identify, document, and mitigate risks that could impact program success.
  • Work closely with software developers, R&D, and engineering teams to align application performance with specifications.
  • Test platform performance under various conditions, making necessary adjustments to configurations for optimal results.
  • Create and maintain comprehensive technical documentation, including user guides, training materials, and system specifications.
  • Document changes to scope, timelines, and resources, ensuring alignment with stakeholder approvals.
  • Act as the primary escalation point for L2/L3 monitoring or customer tickets and escalate unresolved issues to the appropriate teams.
  • Facilitate customer onboarding through structured phases, providing regular program updates to senior management.
  • Develop project plans, reports, and roadmaps to support customer objectives and the broader platform portfolio.
  • Conduct product demonstrations and deliver compelling presentations to highlight platform features and value propositions.

Requirements

  • A minimum of 4 to 5 years in a similar role managing complex technical projects.
  • Travel Readiness: Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities, which may be up to a maximum of 50% of your working time.
  • You have extensive experience with Linux systems; proficient in Docker and/or Podman.
  • Strong scripting abilities in Bash, Python and Node.js.
  • You have knowledge of standard network communication protocols such as TCP, UDP, HTTP, WS, FTP.
  • You have a basic understanding of networking concepts including VPNs, subnets, DNS configurations, SSL certificates, etc.
  • Familiarity with automation tools, especially Ansible experience, is preferred.
  • Knowledge of ELK Stack; REST, NGINX, JSON, XML; Message brokers (e.g. MQTT, RabbitMQ, Redis); TypeScript, Javascript; RTSP feeds; Kubernetes and Ansible, Terraform, OpenShift.
  • Strong capability to troubleshoot complex issues across system resources and application stack traces.
  • Proficiency in project management tools such as Microsoft 365, Jira, and Smartsheet.
  • Exceptional problem-solving and organizational abilities, with a proactive and self-motivated mindset.
  • Capable of managing multiple initiatives in a dynamic environment.
  • Excellent communication skills for effective collaboration with cross-functional teams and external stakeholders.
  • A passion for AI: Interest in additional education and research about Artificial Intelligence.