Provide day-to-day operational support for Microsoft D365 Finance & Operations, including provisioning and termination of system access and roles.
Respond to and resolve production incidents (performance, access, data accuracy, and system issues) using a structured, methodical troubleshooting approach.
Ensure incident, request, and defect tickets are managed and resolved within defined SLA targets, maintaining high standards of quality and customer satisfaction.
Actively manage and report on the operational backlog, providing key performance indicators aligned to service level commitments.
Conduct root cause analysis for major and critical incidents, implementing resolutions, workarounds, and preventative improvements to reduce recurrence.
Lead continuous improvement initiatives by developing and enhancing operational processes, procedures, and documentation, collaborating with cross-functional teams for alignment.
Develop and maintain strong, credible relationships with key IT and business stakeholders, as well as third-party vendors and strategic suppliers.
Write and maintain custom programs and scripts, and configure ERP applications to support business requirements.
Analyze existing infrastructure and lead or contribute to system enhancements and optimizations.
Lead the integration and release of new applications and updates into the existing environment, ensuring service acceptance criteria and operational deliverables are met prior to handover.
Maintain a comprehensive and up-to-date knowledge base covering application architecture, common issues, support procedures, and FAQs.
Proactively monitor applications and environments (alerts, performance, system health) to identify and address potential issues before they impact users.
Support configuration and customization of Production and Sandbox D365 environments using tools such as Lifecycle Services (LCS), Power Platform, and Azure.
Ensure data quality, integrity, and consistency across enterprise systems by adhering to approved workflows and procedures.
Understand and comply with Sarbanes-Oxley (SOX) control requirements, supporting audit preparation and remediation activities as required.
Ensure compliance with company standards, security policies, and operational procedures to safeguard application integrity.
Stay current on D365 features, updates, and best practices, as well as organizational standards, through participation in change governance forums (e.g., CAB, VMOB).

Requirements

5–7 years of progressively responsible technical experience, including experience in a team lead or senior technical role.
At least 5 years of hands-on technical experience with Microsoft Dynamics 365 Finance & Operations.
Strong working knowledge of Windows Server, Windows desktop environments, SQL Server, Azure, and the Power Platform.
Excellent verbal and written communication skills, with the ability to engage effectively with technical and non-technical audiences.
Strong technical troubleshooting and diagnostic skills across application and infrastructure layers.
Proven customer-focused mindset with the ability to resolve issues effectively and deliver solutions that meet business needs.
Strong organizational, analytical, and conceptual skills with a high attention to detail.

Benefits

Competitive salaries and benefits for all employees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft D365 Finance & OperationsSQL ServerWindows ServerWindows desktop environmentsPower PlatformAzuretroubleshootingroot cause analysiscustom programssystem enhancements

Soft Skills

communication skillscustomer-focused mindsetorganizational skillsanalytical skillsconceptual skillsattention to detailcollaborationproblem-solvingleadershiprelationship management