EverQuote

Customer Success Manager

• Drive long-term campaign performance with immediate, measurable tactics
• Manage a targeted book of business of 100 accounts with a value of $4-5mm in revenue
• Prepare and present monthly and quarterly business reviews with the largest buyers on our platform
• Understand the “why” behind customer feedback (good and bad) and uses that knowledge to pursue streamlined processes and/or feature requests
• Act as the voice of the customer without sacrificing or apologizing for the voice of EverQuote
• Becomes a trusted advisor to you agents by communicating transparently, concisely, and regularly
• Always sets the right expectations, no matter good or bad, to ensure that we always under-promise and over-deliver
• Not afraid to go after up and cross-sell opportunities
• Understand when relationship building and patience trump going after incremental revenue
• Travel roughly 10% to meet clients in person

Customer Success Consultant