Solutions Engineer
EverPass Media
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $100,000 per year
About the role
- Customer Technical Support & Discovery
- Support pre-sales technical discovery calls and site assessments
- Evaluate customer AV and network environments using established frameworks
- Identify infrastructure gaps and recommend solutions aligned with EverPass standards
- Escalate complex architectural issues to the Senior Solutions Architect
- Support onsite and remote deployments of EverPass hardware and software
- Validate installation quality and infrastructure readiness
- Troubleshoot AV signal flow, networking, and device configuration issues
- Ensure deployments follow defined playbooks and standards
- Assist with configuration and support of commercial AV systems, including matrix-based video environments
- Understand and apply signal routing best practices in multi-display, multi-zone setups
- Work within existing customer infrastructure to integrate EverPass effectively
- Contribute to deployment playbooks and installation documentation
- Provide clear instructions to installers and non-technical operators
- Capture lessons learned from field deployments to improve standards and best practices
- Support third-party installers during implementations
- Help ensure installations meet EverPass quality expectations
- Flag recurring issues or quality gaps to senior leadership
Requirements
- 3–6 years of experience in AV engineering, systems integration, field engineering, or solutions architecture
- Hands-on experience with commercial AV installations in restaurants, hospitality, or similar environments
- Familiarity with AV matrix systems and multi-display video environments
- Working knowledge of networking fundamentals (switches, routers, PoE, network topology, bandwidth considerations)
- Experience integrating new technology into existing AV or IT environments
- Comfortable working directly with customers onsite
- Willingness and ability to travel frequently.
Benefits
- Competitive Compensation
- Medical, dental, vision, life, and short-term disability insurance
- Professional Development Programs
- Access to senior management and mentoring opportunities
- Employee Recognition Program
- Unlimited PTO
- Paid Parental Leave
- Mental Health and Recharge Days
- 401k Match
- Pre-tax Transportation
- Employee Assistance Program
- Virtual Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AV engineeringsystems integrationfield engineeringsolutions architecturecommercial AV installationsAV matrix systemsmulti-display video environmentsnetworking fundamentalssignal routingdevice configuration
Soft Skills
customer supportproblem-solvingcommunicationcollaborationdocumentationinstructional skillsattention to detailadaptabilityteamworkleadership