EverPass Media

Business Operations

• Systems Implementation Management
• Serve as the primary business lead on the Evergent SMB implementation and pending migration
• In partnership with Product/Engineering, build a comprehensive platform roadmap that meets future business demands and drives operational efficiency across the customer experience
• Establish cross-functional governance for future functionality, ensuring data-driven decisions are driving the systems roadmap
• Evaluate existing and new platforms for effectiveness and drive the art of the possible for future needs
• Partner Integrations
• Serve as the primary business liaison to external partners, ensuring operational integration between systems is optimized
• Ensure external partner relationships are accounted for either internal or external system implementations or modifications
• Assist internal teams with building and maintaining settlement and reconciliation processes between EverPass and external partners
• Data Management
• Ensure data across the ecosystems meets the demands of business users for both operational and reporting purposes
• Ensure systems enhancements account for data needs of the business for transactional and reporting purposes
• Partner with Data Engineering team to ensure business-critical data elements are accounted for as enterprise reporting and data repositories are established

Director, Business Systems