EverPass Media

Solutions Engineer

• Customer Technical Support & Discovery
• Support pre-sales technical discovery calls and site assessments
• Evaluate customer AV and network environments using established frameworks
• Identify infrastructure gaps and recommend solutions aligned with EverPass standards
• Escalate complex architectural issues to the Senior Solutions Architect
• Support onsite and remote deployments of EverPass hardware and software
• Validate installation quality and infrastructure readiness
• Troubleshoot AV signal flow, networking, and device configuration issues
• Ensure deployments follow defined playbooks and standards
• Assist with configuration and support of commercial AV systems, including matrix-based video environments
• Understand and apply signal routing best practices in multi-display, multi-zone setups
• Work within existing customer infrastructure to integrate EverPass effectively
• Contribute to deployment playbooks and installation documentation
• Provide clear instructions to installers and non-technical operators
• Capture lessons learned from field deployments to improve standards and best practices
• Support third-party installers during implementations
• Help ensure installations meet EverPass quality expectations
• Flag recurring issues or quality gaps to senior leadership

• The Senior Solutions Architect is a customer-facing, technical role focused on helping customers successfully integrate EverPass solutions into their IT and AV environments.
• This role spans pre-sales technical discovery, post-sale implementation, and ongoing operational enablement.
• You will work directly with restaurant operators, IT teams, and AV partners to assess current infrastructure, identify gaps, and design practical solutions that align EverPass hardware and software with real-world deployment constraints.
• You will validate installations in the field and create clear, repeatable playbooks that enable consistent deployments across many locations.
• As a subject-matter expert in commercial AV matrix systems, you will design and support complex multi-source, multi-display environments, ensuring EverPass operates reliably within a wide range of existing AV architectures while providing clear guidance on when and how customers should evolve their systems to meet EverPass requirements.