EVERNET IT Support Services and Consulting

Marketing

• Serve as the primary point of contact for clients after onboarding and sales handoff
• Act as an internal advocate for client needs, priorities, and concerns
• Conduct proactive outbound phone calls and virtual meetings to maintain strong client relationships
• Manage client communications related to account status, deliverables, timelines, and expectations
• Handle client complaints or concerns professionally and coordinate resolution with internal teams
• Identify upsell, cross-sell, and retention opportunities and communicate them to Sales or Leadership
• Maintain accurate client records, notes, and activity logs within CRM and project management systems
• Ensure a consistent, high-quality client experience aligned with EVERNET’s service standards
• Serve as the primary client-facing contact for billing-related questions and concerns
• Conduct phone-based invoice follow-ups and payment outreach in coordination with Finance or Operations
• Respond to client inquiries regarding invoices, charges, payment schedules, and account balances
• Coordinate billing issue resolution, including discrepancies, adjustments, or clarifications
• Train clients on billing and payment portals, including live phone or screen-share walkthroughs
• Proactively communicate upcoming invoices, payment deadlines, and billing changes
• Escalate complex billing issues appropriately while maintaining ownership of client communication
• Document all billing interactions and resolutions in CRM and billing systems
• Support marketing initiatives based on skill set and training, including social media management and content coordination, SEO and website intake/sales funnel optimization, website conversion optimization, brand guide creation and enforcement, graphic design review for brand consistency

Client Relations – Marketing Associate