Senior Operations Manager

Everise

full-time

Posted on: 1/29/2026

Location Type: Remote

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About the role

Monitor, track and evaluate supervisor performance based upon pre-determined Key Performance Indicators (KPI’s)
Provide personal ongoing support and feedback to supervisors
Be a regular presence on the production floor and actively interact with supervisors and associates
Ensure that underperforming associates and supervisors meet client expectations through the creation and implementation of written action plans
Resolve customer escalations
Responsible for upward and downward communication both internally and as required to the client
Interact as needed with other functional areas including HR, recruitment, marketing and Information Technology
Participate in associate and supervisor selection and interviewing process
Interact with clients demonstrating engaged leadership and detail orientation
Other duties and responsibilities assigned by management of the company

A minimum of five years operations leadership experience preferably in a call center environment
High school diploma or GED required; college degree preferred
Proficiency in working in a Windows-based computer environment
Proficiency in Microsoft Office applications, especially MS Word and Excel
Excellent oral and written communication skills
Strong organizational and interpersonal skills
Schedule flexibility
Analytical and problem-solving skills
Strong ability to multitask
Ability to function in a fast paced environment
Dependability regarding completion of assignments and attendance

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Key Performance Indicatorsaction plansanalytical skillsproblem-solving skillsmultitasking

Soft Skills

communication skillsorganizational skillsinterpersonal skillsleadershipdependability

Certifications

high school diplomaGEDcollege degree