Everi Holdings Inc.

Customer Success Manager

Everi Holdings Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $75,000 - $85,000 per year

Job Level

Mid-LevelSenior

About the role

  • Serve as the main contact for the Venuetize product, managing support and projects
  • Develop programs to build long-term customer relationships and engagement
  • Collaborate with clients to define goals, metrics, and product strategies
  • Spot new business opportunities and highlight the value of additional services
  • Build strong relationships by addressing inquiries and providing ongoing support
  • Share product best practices and educate clients on new features
  • Work with internal teams to enhance the customer experience and resolve issues
  • Act as a liaison for escalated customer issues and ensure successful renewals through regular client health checks
  • Travel to customer sites approximately once per month to support implementation and adoption

Requirements

  • Experience with technology or software
  • Customer service experience
  • Excellent communication skills (written and verbal)
  • Strong project management skills, able to juggle multiple accounts
  • Ability to manage clients across different time zones
  • Experience in the sports and entertainment industry (business or 3rd-party tech side)
  • Technical aptitude for mobile apps (backend development not required)
  • Account and relationship management experience
  • Comfortable with sales responsibilities, including upsells
  • Highly collaborative and team-oriented
  • Willingness to travel to customer sites approximately 1x per month
  • Additional industry experience (nice-to-have)
  • Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) (nice-to-have)