Lead Clinical Specialist, CRM
Abbott
Customer Success Manager
Everi Holdings Inc.
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $85,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the main contact for the Venuetize product, managing support and projects
- Develop programs to build long-term customer relationships and engagement
- Collaborate with clients to define goals, metrics, and product strategies
- Spot new business opportunities and highlight the value of additional services
- Build strong relationships by addressing inquiries and providing ongoing support
- Share product best practices and educate clients on new features
- Work with internal teams to enhance the customer experience and resolve issues
- Act as a liaison for escalated customer issues and ensure successful renewals through regular client health checks
- Travel to customer sites approximately once per month to support implementation and adoption
Requirements
- Experience with technology or software
- Customer service experience
- Excellent communication skills (written and verbal)
- Strong project management skills, able to juggle multiple accounts
- Ability to manage clients across different time zones
- Experience in the sports and entertainment industry (business or 3rd-party tech side)
- Technical aptitude for mobile apps (backend development not required)
- Account and relationship management experience
- Comfortable with sales responsibilities, including upsells
- Highly collaborative and team-oriented
- Willingness to travel to customer sites approximately 1x per month
- Additional industry experience (nice-to-have)
- Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) (nice-to-have)
